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Customer Service Executive - Vehicle Finance Sales

Tata Capital Finance Ltd

Customer Service Executive - Vehicle Finance Sales

Tata Capital Finance Ltd

Hubli-Dharwad

Not disclosed

Work from Office

Full Time

Any experience

Job Description

Customer Service Executive - NCV Finance Other OEM - Motor Finance - Sales - Hubli - Kalburgi Noolvi Mansion - CSE

Role Description: Customer Service Executive

Title: Customer Service Executive

Level: Executive

Reports to: Sales Manager

Section: Sales – Vehicle Finance

Department: Sales

Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction

Key Accountabilities:

Lead Generation

Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management

End to end customer relationship management including explaining product offerings and resolving sales queries
Cross-selling product offerings to customers
Educates customer with information to build their understanding of issues and capabilities
Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

Maintaining relationship with assigned dealer

Deal Processing

Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
Internal Stakeholder Management
Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:

Units Disbursed
1^st EMI Resolution
RC Collection

Qualification: Any Graduate

Experience: 0-2 years’ work experience only in Vehicle Sales

Skills & Competencies

Functional Competencies

Communication Skill
Negotiation Skill
Market/Industry Knowledge
Analytical Skill
Product Knowledge

Behavioural Competencies

Execution Excellence
Customer Centricity

Hiring Parameters:

Should be comfortable to move in the market
Should have learning attitude
Should have bike and license
Should have good knowledge of RTO
Should have product knowledge

Job role

Work locationHubli, Hubli - Kalburgi Noolvi Mansion, SHOP NO. 1, 2ND FLOOR, KALBURGI NOOLVI MANSION, CTS III WARD, NEW COTTON MARKET, HUBLI KARNATAKA., India