Customer Support Executive
V Sparkel Welness CenterFixed
₹25,000 - ₹30,000
Earning Potential
₹30,000
Fixed
₹25,000 - ₹30,000
Earning Potential
₹30,000
Work from Office
Full Time
Min. 3 years
Basic EnglishJob highlights
8 applicants
Benefits include: Overtime Pay, PF, ESI (ESIC)
Job Description
- Key Responsibilities:Handle customer inquiries via phone, email, chat, and social media.
- Resolve escalated customer complaints professionally and efficiently.
- Supervise and guide junior support executives.
- Maintain high customer satisfaction levels and service quality.
- Monitor response times and ensure SLA compliance.
- Prepare daily/weekly customer support reports.
- Coordinate with internal departments to resolve customer issues.
- Train new team members on customer service standards.
- Suggest improvements in support processes and customer experience.
- Maintain accurate records of customer interactions.
- Required Qualifications:Bachelor’s degree in any discipline.
- 3+ years of experience in customer support or customer service.
- Prior team handling experience preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution skills.
- Proficiency in CRM software, MS Office, and ticketing systems.
- Preferred Skills:Leadership and team management
- Multitasking ability
- Patience and empathy
- Time management
- Process improvement mindset
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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