Front Office Executive

JOB DESCRIPTION – EXECUTIVE FRONT

OFFICE

1 Patient Registration and Billing Management

 Handle new patient registrations, renewals, and follow-up visit

processing.

 Manage comprehensive billing for all outpatient (OP) consultations and

diagnostic tests.

 Process inpatient (IP) billing, including advance collections, co-payments,

and deductions and collect cash after verification from the IP Billing

department.

2 Financial Documentation and Reporting

 Maintain detailed cash book entries, categorising payments by mode

(cash, cards, digital wallets).

 Perform daily cash denomination reconciliation

 Document and maintain records of billing corrections with appropriate

remarks

 Prepare and submit daily cash collection reports to the Accounts

Department.

3 Patient Coordination and Guidance

 Direct patients to appropriate physicians based on their medical needs.

 Explain outpatient procedures and protocols to patients

 Coordinate with the audiology department for patient scheduling and

investigation billing.

 Facilitate smooth patient flow through various hospital services

 Prepare daily reports related to patient meal plans and dietary

requirements for submission to the concerned department.