Front Office Executive

Job Title:            Receptionist / Front Office Executive

Location :           Madhapur, Hyderabad

Department :    Administration

Job Summary

We are looking for a dynamic and customer-oriented Receptionist for our company. The ideal candidate will be the first point of contact for clients and visitors, responsible for managing front desk operations, handling customer inquiries, coordinating site visits, maintaining lead records, and supporting the sales team to ensure a seamless customer experience.

Key Responsibilities

• Welcome and assist walk-in clients, channel partners, and visitors in a professional and courteous manner.
• Answer incoming calls, respond to customer inquiries, and direct calls to the appropriate sales representatives.
• Maintain visitor records and ensure proper registration of all walk-ins.
• Capture and update customer leads in the CRM system accurately.
• Coordinate and schedule property site visits with prospective buyers and the sales team.
• Follow up with customers regarding appointments, site visits, and basic project-related information.
• Provide information about ongoing projects, amenities, pricing, and company offerings as directed by management.
• Manage meeting room bookings and coordinate client meetings.
• Handle incoming and outgoing correspondence, courier services, and documentation.
• Maintain daily reports of inquiries, clients walk-ins, site visits, data on daily basic
• Ensure the reception area, sales lounge, and customer waiting area are clean, organized, and presentable at all times.
• Assist the sales, marketing, and administration teams with routine administrative tasks.
• Maintain office supplies inventory and coordinate replenishment when required.
• Ensure confidentiality of customer information and adherence to company policies.

Required Qualifications

• Bachelor's degree in any discipline.
• 0–2 years of experience in reception, front office, customer service, or real estate administration.
• Experience in the real estate industry will be preferred.
• Freshers with excellent communication and interpersonal skills may also apply.

Skills & Competencies

• Excellent verbal and written communication skills in English and local language(s).
• Pleasant personality with a professional appearance and positive attitude.
• Strong customer service and relationship management skills.
• Basic understanding of real estate sales processes and customer handling.
• Proficiency in MS Office (Word, Excel,)
• Strong organizational and multitasking abilities.
• Ability to handle customer queries professionally and efficiently.
• Good coordination and follow-up skills.

Working Hours

• As per company policy, including weekends and holidays as required by sales operations.