Quality Analyst
Monksays Superfoods Private LimitedFixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 1 year
Basic EnglishJob highlights
Walk-in interview
Date: 23 Jun 2026 - 04 Jul 2026 | Time: 10.00 am - 04.00 pm...
Urgently hiring
6 applicants
Benefits include: PF, Internet Allowance, Laptop, Health Insurance, ESI (ESIC), Food/Meals
Job Description
Job Summary
We are seeking a detail-oriented and analytical Quality Analyst to monitor, evaluate, and improve the quality of customer interactions. The ideal candidate will be responsible for auditing calls, providing constructive feedback, identifying improvement areas, and ensuring adherence to company quality standards.
Key Responsibilities
- Listen to and audit customer interaction calls to assess performance and compliance with quality standards.
- Conduct regular quality evaluations and maintain audit records.
- Share real-time (live) and email-based feedback with agents and team leaders.
- Identify performance gaps and recommend corrective actions.
- Provide coaching and guidance to agents on communication skills and objection-handling techniques.
- Prepare and present quality reports, scorecards, and performance analyses.
- Ensure adherence to organizational policies, processes, and customer service standards.
- Collaborate with operations teams to drive continuous improvement initiatives.
- Monitor agent performance trends and highlight recurring issues.
- Participate in calibration sessions and quality improvement meetings.
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
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