Assistant General Manager - Regulatory and Term Management

AGM - Regulatory & Term Management

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

TERM and Regulatory

Job Level/ Designation

M2

Function / Department

Customer Service

Location

Hyderabad

Job Purpose

Responsible for proper and compliant Documentation, archieval, retrieval and reporting.

Role is required to manage WH operations, safety and compliance.                           

 

Key Result Areas/Accountabilities

1. Ensure monthly TERM compliance, including ad hoc TERM audits.
2. Maintain compliance with all DoT/TRAI guidelines related to subscriber verification (Sanchar Saathi, ASTR, Industry Bulk, NCRP, etc.).
3. Engage regularly with authorities and participate in CAG/TRAI workshops.

 

Compliance & Audit Management

• Drive identification and proactive base compliance.
• Manage internal audits (internal audit & quality audits) and external audits (DoT, LSA TERM, UIDAI).
• Ensure timely execution of audits, including allocation, completion, and closure of non-conformities (NCs).

Key Result Areas / Accountabilities

 

• Ensure timely access and retrieval of documents for requests from law enforcement agencies.
• Maintain warehouse safety and security norms for safe document storage; liaise with local bodies through the circle admin team.
• Implement a structured timeline for document shredding and consolidation; achieve warehouse synergy targets as per defined timelines.

 

Key Deliverables

 

• Ensure end-to-end document compliance.
• Maintain TAT for document submission.
• Achieve zero penalties and zero non-compliance in document submissions.
• Deliver warehouse cost savings through consolidation initiatives.
• Drive warehouse consolidation via document segregation and shredding as per project plans.
• Ensure quality and compliance targets are achieved through partner governance and audits.
• Maintain internal and external audit compliance.

 

Additional Responsibility

 

Drive digital adoption in customer servicing by promoting digital channels such as mobile apps, chatbots, and web platforms, enhancing overall customer experience.

Core Competencies, Knowledge, Experience

1. Knowledge on documentation guidelines is mandatory.
2. Experience of document and warehousing roles

Must have technical / professional qualifications

• Graduate/Post Graduate/ MBA with  a min 6+ years of experience in various customer service roles.
• WH and TERM mngt experience preferred
• Project Management skills

 

Who can Apply

Corporate & Circle colleagues currently handling retention roles will be eligible.

 

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Experience Level

Senior Level