Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Azure Data Services
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
- Document and communicate findings and solutions clearly to stakeholders to enhance knowledge sharing.
- Assist in the development and implementation of process improvements to optimize system support and maintenance.
- Support junior team members by sharing knowledge and providing guidance on troubleshooting techniques.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Azure Data Services.
- Experience with cloud-based data storage, processing, and analytics solutions within Microsoft Azure environments.
- Strong problem-solving skills with the ability to analyze complex system interactions and dependencies.
- Familiarity with monitoring tools and incident management processes to ensure system health and availability.
- Ability to work effectively in a collaborative team environment while managing individual responsibilities.

Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft Azure Data Services.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.