Assistant Manager - Process Training
WNS Global Services Pvt Ltd
Work from Office
Full Time
Min. 2 yearsJob Description
Assistant Manager - Process Training - Hyderabad, India - REF100861M_2026248393 - Excellent Communication, Training
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Work From Office- Rotational Shift
deliver training to NH’s & exiting staff members following training manuals, training plan & standards and publish relevant reports.
Successfully delivery client / Internal targets set on certification standards
Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches
Lead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments,
design short content
To evaluate and make necessary amendments to the training material on periodic basis
Complete indulgence on Reporting / MI for all training relevant chores
Interact with clients & share lob / SME intelligence for process betterment
Actively participate & present training performance on Daily/Weekly/Monthly internal & client review SOP & Content creation
Qualifications
Bachelor's Degree
Experience Level
Mid LevelJob role
Job requirements
About company
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