Associate Analyst - Field Operations

Associate Analyst - Field Operations

Job Description Summary

BSI Field operations team is accountable for shaping and executing the Field Incentives program and call planning management across all our international markets
In this role, the associate analyst should support Field Operations team in delivering high-quality analytics, reporting, and operational processes that improve field force effectiveness, incentive operations, and call plan management.
Enable standardization of processes through building process documentation and timely maintenance of knowledge repositories.

Job Description

Major accountabilities: 

• Supports data-driven IC and field execution capabilities by performing basic analytics (trend identification, variance analysis)
• Perform data validation and quality checks on input datasets
• Assist in preparation of dashboards/reports (IC, call planning, targeting, performance metrics)
• Support process documentation (SOPs, trackers, workflows)
• Create and deliver below requirements as per agreed SoWs (timeliness, accuracy, quality, etc) and drive excellent customer service
• Field Performance excellence (goal setting, incentive design & modelling, Incentive operations and reporting)
• Field Excellence reporting and insights
• Ensures exemplary communication with all stakeholders including internal associates, business colleagues, and externals through regular updates with focus on accomplishments, KPIs, best practices, staffing changes and key events
• Comply with all internal functional operating procedures like time tracking, KPI tracking and reporting, and other internal systems and processes
• Comply to all Novartis operating procedures as per legal / IT / HR requirements

Skills Required:

• Data ETL platforms (viz Javelin / Zaidyn, PowerBI, Alteryx, Snowflake, Dataiku etc)
• Workflow management and automation tools (viz Sharepoint, MS PowerAps, etc)
• Reporting and visualization platforms (viz PowerBI, PowerPoint)
• Analytical platforms and methods (viz Excel, Python, Data Science, Machine learning)
• Support digital & AI enablement by basic automation or AI driven use cases / workflows
• Good presentation, Interpersonal and communication skills

Education (minimum/desirable):

• Graduate / Postgraduate in Technology, Pharma, Management Science or Data Science related domains

Skills Desired

Adobe InDesign, Business Networking, Digital Marketing, Mobile Marketing, Press Releases, Social Media

Experience Level

Mid Level