Associate Project Manager - Payment Lifecycle Initiatives

Associate Project Manager

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

Position Overview

The Associate Project Manager – Strategic Initiatives sits within Strategic Enablement in the Payments Business Unit, supports the Enterprise Project Management Office (EPMO), and reports to the Manager, Project Management.

This role supports the operational structure and execution management of high-priority strategic initiatives across the organization by helping maintain organization, visibility, reporting, and delivery coordination, while developing foundational expertise in strategic delivery leadership, EPMO best practices, and technically complex environments.

Strategic Initiatives projects are assigned to this team due to elevated complexity, organizational impact, delivery risk, or stakeholder coordination requirements. Initiatives may be internally or externally facing and include operational improvement efforts, migrations, technology-enabled initiatives, executive-priority projects, and workstreams involving coordination across business, operational, and technical teams.    

What You’ll Do

• Support execution and operational coordination across high-priority strategic initiatives
• Maintain project organization, visibility, reporting, and governance support activities across ongoing initiatives
• Coordinate project meetings, stakeholder sessions, governance cadences, and document follow-up activities
• Maintain up-to-date project plans, RAID logs, status trackers, and project documentation repositories
• Ensure initiative records are complete, accurate, organized, and up to date
• Assist in gathering stakeholder updates, tracking progress, and escalating risks, blockers, or dependencies to project leadership, Manager, Strategic Projects, and executive sponsors
• Support communication and change management activities, including documentation of decisions, ownership, action items, and next steps
• Prepare materials for cross-functional meetings, executive updates, and portfolio visibility deliverables
• Identify opportunities to improve initiative tracking and reporting workflows
• Help maintain consistency across project management best practices
• Build foundational understanding of systems, workflows, integrations, technical concepts, and delivery methodologies relevant to strategic initiatives
• Partner with stakeholders to gather information or clarify project details
• Collaborate effectively across business, operational, and technical teams to support delivery execution and stakeholder alignment
• Conduct post-mortems, lessons learned activities, and continuous improvement efforts to strengthen delivery effectiveness

What You’ll Bring to Zelis

• 2-4 years in project management, consulting, operations, or a related field required
• Experience in Healthcare Technology, Payment Operations, or Financial Services is a plus
• PMP or related certification is preferred
• Proactively takes initiative and moves tasks forward, even when direction or details are still evolving
• Comfortable operating in a fast-moving environment, navigating ambiguity, and managing competing priorities
• Familiarity with change management, governance process, and project delivery lifecycle management
• Approaches problems in a structured way and makes thoughtful decisions, especially under time constraints
• Strong stakeholder management and relationship-building capabilities
• Ability to work independently and manage multiple priorities
• Balances big picture understanding with day-to-day task execution
• Familiar with tools like Smartsheet (or similar) to track tasks, timelines, and progress
• Comfortable using AI and learning new systems, tools (e.g., Confluence, Jira, Microsoft Office Suite), and basic technical concepts
• Completes assigned work with organization, attention to detail, and a focus on results
• Identifies potential risks early and communicates them to support team decision-making

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.

Experience Level

Mid Level