Senior Analyst - Business and Technology Delivery

Bus & Technology Delivery Analyst

Skill required: Marketing Operations - Campaign Management
Designation: Bus & Technology Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.In a Marketing Operations job profile, responsibilities include managing and optimizing marketing processes and systems. This involves tasks such as campaign execution, data analysis, and budget management. The goal is to improve marketing efficiency and effectiveness. The role requires strong analytical skills, attention to detail, and knowledge of marketing technologies. It is essential for ensuring that marketing strategies are implemented smoothly and deliver measurable results.The planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.
What are we looking for? 5-6 Years of Experience in People Management Basic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail) Excellent written communication and organisational skills Ability to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions Critical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessary Comfortable with a rapidly-changing environment Ability to learn, retain and apply large amounts of product, procedure, policy, and system information Ability to adapt and adjust communication style when dealing with customers with different cultures and practises
Roles and Responsibilities: 5-6 Years of Experience in People Management Basic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail) Excellent written communication and organisational skills Ability to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions Critical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessary Comfortable with a rapidly-changing environment Ability to learn, retain and apply large amounts of product, procedure, policy, and system information Ability to adapt and adjust communication style when dealing with customers with different cultures and practises Roles and Responsibilities: Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort Oversee day-to-day operations Monitor team performance and report on metrics Recognize top performance and reward accomplishments Focus on skill enhancement and career development of direct reportees Review daily updates with the team on progress made on metrics Queue management, ensuring SLAs are met, completing RCAs on misses with action plan Stakeholder management (Internal & External) Prepare and lead quarterly/monthly/weekly business reviews with client on operational performance and improvements Flexible in handling adhoc tasks without impacting core job Analyse volume trends and optimise staffing and shifts accordingly Conduct skill/Ops interviews for analysts Be an innovation scout Able to implement lean methodologies, wherever applicable Successfully undertake regular product and process tests to ensure knowledge meets client’s requirement for support Deliver the performance review to the team members on a monthly basis and document them accordingly, as per requirements agreed Responsible for any PIPs (Performance Improvement Plans) and PEP(Performance Excellence Plan), Coaching sessions, etc. Work closely with Quality Team to ensure continuous improvement on individual and program level Work directly with the client support teams to resolve all internal consults, resolve customer escalations and manage customer communications for service outages or known issues