Business Analyst - Post Delivery Follow Up and Supplier Performance Analytics

Ready to build the future with AI? 
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Business Analyst, Post Delivery follow Up (Supplier Performance & Closure Analytics)
Responsibilities
•    Track post-delivery follow-ups, open actions, and closure timelines.
•    Maintain structured data for service completion, exceptions, and customer feedback.
•    Provide insights on recurring issues and improvement opportunities.
•    Develop and maintain supplier performance tracking dashboards monitoring observation closures, responsiveness, and post-delivery execution compliance.
•    Perform aging analytics to identify delayed closures, long-pending installation activities, and unresolved supplier actions.
•    Generate automated alerts and escalation triggers for high-risk or overdue supplier deliverables. (optional)
•    Conduct supplier responsiveness analytics by tracking turnaround times for action items, closure confirmations, and remediation updates. (optional)
•    Facilitate data-driven supplier engagement by coordinating performance review calls and escalation discussions based on analytics insights.
•    Maintain centralized closure tracking repositories ensuring accurate documentation and compliance reporting.
•    Analyze recurring supplier performance issues and provide insights to procurement and vendor governance teams.
•    Identify automation opportunities to enhance follow-up workflows and supplier communication tracking. (optional)
•    Support continuous improvement programs by leveraging closure trend data and supplier performance analytics. (optional)
Qualifications we seek in you!
Minimum Qualifications
•    Bachelor’s in business Analytics, Supply Chain, Operations, or Engineering
•    Exposure to ERP or project tracking platforms (SAP, Oracle, Procore, etc.)

Preferred Qualifications/Skills
Technical Skills
•    KPI tracking and performance reporting
•    Data validation and closure tracking
•    Customer feedback and service performance analysis (optional)
•    Dashboard and reporting automation exposure (optional)
Functional Skills
•    Issue resolution tracking and closure governance
•    Vendor/service performance monitoring (optional)
•    Continuous improvement identification using data insights
Behavioural Skills
•    Strong follow-through ownership
•    Analytical and structured thinking
•    Communication and reporting clarity

Analytics & Tools
•    Advanced MS Excel (mandatory)
•    Power BI / Tableau (preferred)
•    ERP exposure (SAP / Oracle / Procore / Similar)
•    Basic SQL or data querying (good to have)
•    Process automation exposure (Power Automate / RPA – optional advantage)

Domain Knowledge
•    Supply chain lifecycle understanding
•    Procurement to Pay awareness
•    Documentation compliance and audit controls
•    SLA / KPI driven delivery model

Behavioural Competencies
•    Data-driven decision making
•    Strong stakeholder management
•    Process improvement mindset
•    Attention to detail and quality focus
•    Ability to work in global / virtual delivery model

Why join Genpact? 
•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 
•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 
•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.