Operations Program Manager

Business Operations Manager

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

 

• Job Details
  As an Business Operations Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy,
  This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.
  
  Work location: Bangalore/Hyderabad
  
  Key Responsibilities

• Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC)

• Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the initiatives outcomes

• Managing & Planning partner resources for Cloud Practices, their effectiveness on projects, and ensuring GDC meets its partner program goals
  

Requirements

• 5+ years of Program Management experience in  specific to Business operations and 10+ years of overall IT experience

• Hands on exposure to Business operations is a mandate

• Demonstrate problem solving to drive improved outcomes for GDC

• Strong Analytical skills and driven by data based insights

• Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset

• Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)

• Ability to collaborate with senior executives and demonstrate strategic understanding of business needs

• Adept in building presentations that enable communication of strategic direction across the organization

• Hands-on experience with PM tools like JIRA / MS Project is a good-to-have

• Drive continuous improvements to processes, enabling high efficiency and effectiveness of the programs

• Ensure quality of deliverables across processes, with clearly defined measures and performance tracking

• Proactively Communicate status, risks, and issues to stakeholders and senior management.

• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders

• Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master.

• Work with vendors for handling programs relating to subcontractors

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Experience Level

Mid Level