Associate Project Manager - Payment Lifecycle Initiatives

Business Support Analyst-1

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

The Associate Project Manager will play a key role in supporting the Director of Payment Lifecycle by managing and maintaining the operational structure of ongoing improvement initiatives. This role involves organizing, tracking, and communicating the status of various projects, ensuring clarity and consistency across the initiative portfolio.

Initiative Management:

• Maintain a centralized inventory of all active and planned initiatives.

• Ensure initiatives are correctly labeled and categorized according to scope, priority, and impact.

• Update initiative status weekly, reflecting progress, blockers, and changes.

• Add new initiatives and relevant documentation as needed.

Information Governance

• Ensure initiative records are complete, accurate, and up to date.

• Collaborate with stakeholders to gather information or clarify project details.

• Support version control and historical tracking of initiative changes.

Reporting & Communication

• Prepare weekly summaries and dashboards for leadership review.

• Highlight key updates, risks, and dependencies across initiatives.

• Assist in preparing materials for cross-functional meetings and reviews.

Process Support

• Identify opportunities to improve initiative tracking and reporting workflows.

• Support the Director in identifying and implementing process enhancements across the payment lifecycle.

• Document and standardize best practices for initiative management.

Required Skills & Qualifications

• 2–4 years of experience in project coordination or project management.

• Strong organizational and documentation skills.

• Familiarity with project management tools (e.g., Asana, Jira, Smartsheet, or similar).

• Excellent written and verbal communication skills.

• Ability to work independently and manage multiple priorities.

• Experience in payment operations or financial services is a plus.

Preferred Attributes

• Detail-oriented with a proactive mindset.

• Comfortable working in a dynamic, fast-paced environment.

• Collaborative and able to engage with cross-functional teams.

• Analytical thinking and problem-solving skills.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.