ServiceNow Technical Lead Consultant

Contractor - ServiceNow HAM Pro Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

 

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

 

We are looking forward to hire ServiceNow Professionals in the following areas :

 

Job Title: Service Now Consultant

Experience: Overall IT and related exp 4-6 years

Job Description:

• ServiceNow Technology Lead with strong implementation skills with the ServiceNow platform as well as the ability to support, guide, train and manage a team of other ServiceNow consultants. The ServiceNow Technical Lead Consultant role will work closely with our external clients and internal technology project teams to achieve outcomes within the Agile Methodology.

   

  Roles and Responsibilities:

  • Gathers and documents user and process requirements, functional requirements, and develops technical requirements.
  • Works independently with minimal supervision, serves as a mentor to team members and leads a team of ServiceNow Consultants who works on implementation, administration and support engagements
  • Hands on development of ServiceNow platform
  • Lead the team on performing changes to the user interface, system properties, foundation content, Integrations, Data migrations, Reports & Dashboards and modifications to existing workflows
  • Facilitate roll out of new applications and modules in ServiceNow
  • Identify system deficiencies, recommend solutions as a trusted advisor to clients
  • Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
  • Collaborates with other IT functions to design solutions for complex problems and understands end-to-end business processes.
  • Performs system and integration testing with sample and live data.
  • Monitor health, usage and overall compliance of the application.
  • Identify and mitigate development and technical risks while also contributing to the Agile process by providing research, design ideas, ServiceNow best practices and contributions to the development.
  • Identify resources required for tasks.
  • Participate in Agile ceremonies.
  • Provide daily supervision and direction to support staff.
  • Document solutions which you have created in a way that Clients can easily understand

   

  Primary Skills & Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems or related field      
  • Overall 6+ years of experience in to IT industry, at least 4+ years into ServiceNow administration, development & implementations
  • Proven experience in leading ServiceNow projects and offshore teams (3-5 resources)
  • Proven experience in conducting “requirements gathering” workshop sessions for ServiceNow projects
  • Experience in ServiceNow Platform and modules like IT Service Management (ITSM), IT Operations Management , Integrations, Service Portal and Workflows
  • Nice to have experience in other modules like SPM, ITAM, GRC and HRSD etc.
  • Thorough understanding of ITIL/ITSM processes.
  • Experience with User Interface (UI) Policies/Actions, Business Rules, Script Includes, Scheduled Jobs, Glide Application Program Interface (API) stack, Scripted Web-Services, AJAX, JavaScript, SOAP, REST SSO-SAM
  • Hands-on design, development and deployment experience with the ServiceNow platform
  • Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.
  • Ability to work on multiple engagements at the same time

  Certifications

  • ServiceNow Certified System Administrator (CSA) is a must
  • ServiceNow Certified Implementation Specialist (ITSM/ITOM/HRSD/PPM) is a must
  • ITIL V3 foundation – is a must
  • ServiceNow Certified Application Developer – good to have

 

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

 

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture

Experience Level

Senior Level