Custom Software Engineer - ServiceNow ITOM Specialist

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow ITOM Event Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves designing and developing tailored software solutions that enhance various system components. The role requires working closely with different teams to ensure the delivery of scalable and efficient applications. The engineer actively participates in iterative development cycles, continuously improving software performance and adapting solutions to meet evolving business requirements. Collaboration and problem-solving are integral parts of the daily routine, ensuring that the software aligns with organizational goals and user expectations.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and implement process improvements within the team to enhance productivity and quality.
- Mentor junior team members to support their professional growth and integration into project workflows.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow ITOM Event Management.
- Strong knowledge of IT operations management and event correlation techniques.
- Experience in integrating ServiceNow ITOM with other IT service management tools.
- Ability to troubleshoot and resolve complex issues within ITOM Event Management modules.
- Familiarity with scripting and automation within the ServiceNow platform to optimize event handling.

Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow ITOM Event Management.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.