Customer Relations Executive

We are looking for a pleasant, confident, and service-oriented Tele Caller (Sales) to connect with potential customers, explain Haridra’s home care services, and convert enquiries into confirmed bookings. The role plays a key part in building trust with families seeking reliable care for their loved ones.

• Key Responsibilities1. Lead Handling & SalesMake outbound calls to enquiry leads received via QR code scans, website, WhatsApp, and referrals
• Handle inbound customer calls professionally and empathetically
• Clearly explain Haridra’s services:
• Home Cook Services
• Baby Care & Nanny Services
• Japa Maid Services
• Elder Care & Patient Care Services
• 2. Customer ConsultationUnderstand customer needs such as:
• Type of service required
• Duration (full-time / part-time / live-in)
• Location and urgency
• Guide customers through our 3-step process:

1. Paid Consultation
2. Perfect Match & Trial
3. Seamless Care with 24/7 support

• 3. Conversion & Follow-upsConvince customers to book paid consultations and trials
• Perform regular follow-ups to close pending enquiries
• Maintain a polite, patient, and reassuring tone at all times
• 4. CRM & ReportingRecord call details, customer requirements, and outcomes accurately
• Share daily call and conversion reports with management
• Required Skills & QualitiesCommunicationFluent in Telugu (mandatory)
• Basic English communication required
• Ability to speak calmly, clearly, and persuasively
• Behavioural SkillsFriendly, patient, and service-minded attitude
• Ability to handle sensitive conversations (elder care, baby care, patients)
• Trust-building and relationship-oriented approach
• Technical SkillsBasic knowledge of mobile phones, WhatsApp, and calling apps
• Experience with tele-calling or customer service is preferred (but not mandatory)
• EligibilityWomen candidates preferred
• Minimum qualification: 10th / Intermediate / Any graduation
• Freshers with good communication skills are welcome
• Prior experience in home care, healthcare, or service sales is an advantage
• Working HoursFlexible shifts (Day shift preferred)
• 6 working days per week
• Salary & IncentivesFixed monthly salary
• Attractive performance-based incentives on conversions
• Job security with a growing and trusted brand
• Why Join Haridra?Verified & secure service company
• Meaningful work helping families
• Supportive work environment
• Growing demand and stable business
• Be part of a compassionate, women-friendly workplace