Customer Success Acceleration Lead for Commerce Business

Customer Success Acceleration, Commerce Business

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 15 years of experience working in customer relationship development by working with digital media or digital marketing/advertising solutions.
  
• 8 years of experience leading, mentoring, and developing teams.
  

Preferred qualifications:

• Master's degree in marketing, technology, or equivalent practical experience.
• 14 years of experience in media advertising, marketing on the customer side, consulting, or digital marketing.
• 3 years of experience in people management.
• Experience in managing multi-market/regional stakeholders.

Experience in managing multi-market/regional stakeholders.Experience in managing multi-market/regional stakeholders.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Partner with senior stakeholders to build and drive a holistic commerce strategy and narrative for the organization.
• Lead the Commerce team of digital media specialists and their managers responsible for account level excellence, and help clients reach their marketing objectives.
• Mentor and coach teams of marketing strategists, deliver excellent performance and develop their digital marketing knowledge with respect to the Commerce business. Provide mentorship, meaningful career evaluations, and facilitate professional development plans.
• Build a team-first culture internally and support business partnerships.

Experience Level

Senior Level