CX Field service _Sr Architect
Birlasoft Limited
Work from Office
Full Time
Min. 8 yearsJob Description
CX Field service _Sr Architect
Area(s) of responsibility
- Role: Principal Consultant / Solution Architect – Oracle Field Service & Oracle CX
- Experience: 8 to 15 years
Key Responsibilities
- Design end-to-end cloud solutions integrating Oracle Field Service (formerly TOA Technologies) with Oracle CX modules.
- Lead full-lifecycle implementations from initial discovery through deployment and post-go-live support.
- Configure complex OFS components including capacity management, routing configurations, collaboration, and mobility apps.
- Map business processes to Oracle CX standards across Service Cloud (B2B/B2C), Sales Cloud, and Integration Cloud (OIC)
- Architect robust integrations between Oracle CX/OFS and external ERP, CRM, or legacy systems using Oracle Integration Cloud (OIC) or REST/SOAP APIs.
- Optimize automated routing algorithms to improve field resource utilization and reduce travel times.
- Enforce best practices for data migration, security configurations, and environment management
- Consult with business leaders to translate complex operational requirements into scalable technical blueprints.
- Mentor junior developers and functional analysts on project delivery standards.
Technical Expertise
- Expertise: Deep functional and technical knowledge of Oracle Field Service (OFS).
- CX Portfolio: Proven experience with Oracle Service Cloud (RightNow), Oracle CRM, or Oracle Sales Cloud.
- Integration: Strong hands-on experience with Oracle Integration Cloud (OIC), APIs, and middleware.
- Plugins: Experience developing OFS custom plug-ins using HTML5, CSS, and JavaScript
Professional Experience
- 8–15 Years of dedicated experience in Oracle CRM/CX and Field Service ecosystems.
- Lead Experience: Minimum of 3 end-to-end Oracle Field Service implementations in a lead or architect role.
- Industry Verticals: Experience in utilities, telecommunications, manufacturing, or medical devices is highly preferred
Experience Level
Senior LevelJob role
Job requirements
About company
Similar jobs you can apply for
Business OperationsAssistant Branch Manager
Aarya Gold Private LimitedWork from OfficeFull TimeAny experience
Basic English
Testing Engineer
Protech Progressive TechnologyWork from OfficeFull TimeAny experienceBasic EnglishInterior Architecture
VSP DesignsWork from OfficeFull TimeMin. 3 yearsGood (Intermediate / Advanced) EnglishProperty Manager
Sindhu Escon Limited
Field JobFull TimeMin. 5 yearsBasic English
Call Center Executive
Labelle Body Care Private LimitedWork from OfficeFull TimeMin. 1 yearGood (Intermediate / Advanced) EnglishFiber Field Engineer
Infonet Online Solutions Private LimitedField JobFull TimeMin. 1 yearNo English RequiredYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 8 to 15 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Hyderabad at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Hyderabad . Through apna, you can find jobs in 64 cities across India. Join NOW!