Facilities Administrator - Night Shift

Facilities Admin

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

The Night Shift Facilities Administrator is responsible for overseeing and managing all critical facility operations during the night shift business hours. This role ensures seamless functioning of infrastructure, safety, transportation, cafeteria services, security, and building systems across multiple facilities. The position requires proactive monitoring, quick decision-making, and strong vendor coordination to ensure uninterrupted operations.

1. Facility Operations Management

• Manage end-to-end administrative and facilities operations across two or more facilities during night shift.

• Ensure all critical infrastructure (power, HVAC, utilities, UPS) are operational.

• Conduct periodic facility rounds and audits to identify and mitigate risks.

• Ensure adherence to SLAs, SOPs, and compliance standards.

2. Building Management System (BMS) / Critical Systems

• Monitor and manage BMS systems for HVAC, electrical, and utility performance.

• Track alarms, alerts, and system failures; initiate immediate corrective action.

• Coordinate with engineering teams/vendors for breakdown resolution.

• Maintain logs and incident reports for all critical events.

3. Transportation Management

• Oversee employee transportation operations during night shift.

• Ensure timely cab availability, route optimization, and vendor performance.

• Monitor real-time transportation tracking systems.

• Handle escalations related to safety, delays, or driver issues.

• Ensure compliance with safety protocols (especially for night travel).

4. Cafeteria / Food Services

• Supervise cafeteria operations during night hours.

• Ensure food quality, hygiene, and availability as per company standards.

• Coordinate with vendors for replenishment and complaint resolution.

• Conduct hygiene audits and ensure FSSAI / internal compliance adherence.

5. Security Operations

• Oversee end-to-end security operations across facilities.

• Monitor access control systems, CCTV surveillance, and incident logs.

• Ensure deployment and effectiveness of security personnel.

• Respond to emergencies (fire, medical, safety threats) as first point of contact.

• Ensure adherence to physical security protocols and audit requirements.

6. Vendor & Stakeholder Management

• Manage multiple vendors (transport, cafeteria, security, housekeeping, technical).

• Track vendor performance against SLA/KPIs.

• Ensure quick turnaround for incidents and service requests.

• Coordinate with internal stakeholders (HR, IT, Admin leadership).

7. Incident & Escalation Handling

• Act as the single point of contact (SPOC) for all night shift escalations.

• Handle emergency situations and ensure timely resolution.

• Document incidents, root cause analysis, and preventive actions.

• Escalate critical issues to leadership as per defined matrix.

8. Compliance & Audit

• Ensure compliance with safety, statutory, and corporate policies.

• Maintain logs, reports, and documentation for audits.

• Support internal/external audits and inspections.

9. Reporting & Documentation

• Prepare and share shift reports, dashboards, and incident summaries.

• Maintain records of breakdowns, incidents, and vendor issues.

• Track KPIs for facilities performance.

Required Skills & Competencies

• Strong knowledge of facility operations, BMS, and infrastructure systems

• Experience in handling night shift operations and critical incidents

• Good understanding of transport logistics and security protocols

• Vendor management and stakeholder coordination skills

• Strong problem-solving and decision-making ability

• Ability to work under pressure and manage emergencies

• Good communication and reporting skills

Qualifications & Experience

• Bachelor’s degree in Administration / Engineering / Facilities / Operations

• 3–5+ years of experience in Facilities Management / Administration

• Experience in managing multiple sites and night operations preferred

• Exposure to BMS / CAFM tools is an added advantage

Key Performance Indicators (KPIs)

• Zero critical downtime incidents

• Transportation adherence & safety compliance

• Cafeteria quality & hygiene scores

• Security incident response time

• SLA adherence across vendors

• Audit compliance scores

Additional Requirements

• Willingness to work in night shifts (24/7 environment)

• Strong emergency response capability

• High level of accountability and ownership

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.