Facilities Manager - Operations and Laboratory Support

Facilities Manager

Career Category

Operations

Job Description

Facilities Manager (Level 5)

Summary

Global Facilities Operations (GFO) is an organization within Engineering Operations and Services that is responsible for Facilities management, workplace services, laboratory equipment maintenance and laboratory services at Amgen sites globally.  GFO’s mission is to provide a safe, reliable, and productive work environment to our Amgen colleagues in our offices, laboratories, and manufacturing plants. GFO works very closely with third-party Integrated Service Providers (ISPs) at delivering these services seamlessly to the business around the globe.

In this essential role you will be the Global Facilities Operations (GFO) lead for Amgen based at our site at Hyderabad. . Under minimal direction this role will initially support the implementation of a chemical management program to be executed by a third-party ISP. In addition, other lab support services such as media and buffer preparation, lab consumables inventory management, and glass washing may be included. In due course, core Facilities management responsibilities would be added to the role. The Facilities Manager will be the main interface with the landlord and has primary responsibilities for the overall delivery of safe and reliable facilities and laboratory support services to our site in Hyderabad. Responsibilities of the role include:

• Implement the overall facility management strategy for Amgen India : Working closely with AIN site leadership and key functional groups such as R&D, EHSS and Security, execute the Facility management and lab support services strategies to ensure the reliable, safe delivery of fit for purpose Facilities management and laboratory support operations at our Genome valley site.  Experience with operational excellence to drive productivity and improve service levels.
• Integrated Service Provider (ISP) performance management:  At this site, facility management and laboratory support services will be primarily executed by third party providers. A key responsibility of the role will be to ensure that their work product is aligned with the overall GFO strategy and compliant with Amgen processes and procedures. Another aspect of the role will be to ensure providers meet agreed upon results via SLAs and performance metrics.
• Budget and financial management:  A key aspect of the role will be to ensure sound financial management of the GFO operational budget. Responsibilities include Budgeting, Purchase Order management and Contract management.
• Emergency management and business continuity:  Working closely with EHSS and Security, provide emergency management leadership services including building evacuations and ensure business continuity through crisis situations at the site.

Basic Qualifications

• 15+ years of experience in a lead role delivering Facilities management and site services within a large multi-national organization.

OR

• Graduate degree and 12 years’ experience in facilities management or related areas such as Security, Environmental Health & Safety, capital construction projects or other similar highly operational roles.

OR

• Master’s degree and 10 years’ experience in Facilities management or related areas such as Security, Environmental Health & Safety, capital construction projects or other similar operational roles.

Preferred Qualifications

• Experience in customer service delivery with demonstrated accountability and ownership.
• Experience managing the performance of third-party integrated service providers. Proficient in supplier management including performance management and contract management.
• Knowledge of facilities work order management processes and systems, maintenance planning and scheduling processes.
• Budget Management: Forecasting, Purchase Order, and Invoice approval, managing to budget. Contract negotiation, vendor management or supply chain experience.
• Familiarity with major Telangana labor laws and regulations and any applicable works council requirements.
• Understanding of EHSS requirements within a laboratory facility including country, state and local applicable regulations.
• Self-motivated, proactive, independent, and adaptable. Flexible adjusting workload based on changing priorities.
• Excellent interpersonal, verbal, and written communication, presentation, and facilitation skills. Ability to navigate through conflict resolution with diplomacy.
• Familiarity within the life sciences industry, utilities systems, laboratories, manufacturing and common regulatory standards around the discovery, development, and production of human therapeutics.
• Familiarity in driving productivity through operational excellence and use of continuous improvement techniques such as lean, six-sigma etc.
• Ability to interpret impact of industry trends, new technologies etc. Familiarity with benchmarking and implementing best practices.

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Experience Level

Mid Level