Facility Coordinator - Office Café and Soft Services Management

Key Responsibilities

1. Café Operations Management

• Oversee day-to-day operations of the office café/food court
• Coordinate with catering vendors for menu planning, food quality, and service standards
• Ensure compliance with hygiene, food safety, and cleanliness standards
• Monitor food quality, portion control, pricing, and customer satisfaction
• Manage vendor performance, SLAs, and regular audits

2. Employee Experience

• Drive initiatives to enhance overall employee workplace experience
• Plan and execute engagement activities (festivals, events, wellness programs)
• Act as a point of contact for employee feedback related to café and facility services
• Ensure smooth onboarding experience related to workplace amenities
• Continuously improve service offerings based on employee feedback

3. Pantry Management

• Oversee pantry operations including beverages, snacks, and consumables
• Ensure availability and replenishment of pantry supplies
• Maintain hygiene and cleanliness in pantry areas
• Monitor consumption trends and optimize costs
• Supervise pantry staff and ensure service efficiency

4. Soft Services Management

• Manage housekeeping services across office premises
• Ensure cleanliness standards are maintained in all areas (workstations, washrooms, meeting rooms)
• Conduct regular inspections and audits of soft services
• Coordinate with vendors for manpower planning and performance improvement
• Maintain compliance with safety and hygiene protocols

5. Vendor & Stakeholder Management

• Liaise with multiple vendors (catering, housekeeping, pantry suppliers)
• Track vendor KPIs and ensure adherence to SLAs
• Coordinate with internal stakeholders (HR, Admin, Employees)
• Handle escalations and resolve service-related issues promptly

6. Reporting & Compliance

• Maintain reports on consumption, expenses, and service quality
• Ensure budget adherence for café, pantry, and soft services
• Conduct audits and ensure statutory and company compliance
• Prepare MIS reports and present insights to management