Front Office Executive

BUILD Gym is looking for a Guest Experience Executive.

KEY RESPONSIBILITIES 

▪ Front of house. Deliver a warm, poised, impeccably presented welcome to every member and guest, and set the tone of 

the studio experience. 

▪ Reception. Manage check-ins, access, calls, enquiries, and class / appointment bookings with accuracy and grace. 

▪ Sales. Conduct studio tours and trial experiences for prospective members and present memberships, packages, and add

ons consultatively. 

▪ Conversion. Own membership conversion and renewals against monthly targets; follow up on leads and trials promptly 

and professionally. 

▪ Care. Handle member queries and complaints with composure and discretion, escalating where appropriate. 

▪ Records. Maintain accurate records in the CRM / gym-management software and process payments and invoices 

correctly. 

▪ Coordination. Coordinate seamlessly with trainers, operations, and the café so the member journey is effortless end to 

end. 

REQUIREMENTS & QUALIFICATIONS 

▪ Graduate; a hospitality or hotel-management qualification (IHM or equivalent) is strongly preferred. 

▪ Fluent in English, Hindi and Telugu.  

KEY ATTRIBUTES 

▪ Warm, articulate, emotionally intelligent, and immaculately presented. 

▪ Comfortable carrying and achieving sales targets; persuasive without being pushy. 

▪ Discreet and composed with high-net-worth members. 

▪ Confident with technology — CRM, point-of-sale, and booking systems. 

COMPENSATION 

▪ Competitive fixed salary ₹3-3.5 LPA  

▪ Sales incentive / commission structure. 

▪ Complimentary studio membership and a premium, professional working environment. 

▪ Predictable shift hours with a weekly off — a healthier rhythm than hotel and spa schedules.