Front Office Executive

We are looking for a Customer Support Executive who will be responsible for handling

customer queries, resolving issues, and ensuring a smooth post-purchase experience. The

ideal candidate should have strong communication skills and a customer-first mindset.

Key Responsibilities

• Handle customer queries via calls, emails, and chat in a timely manner

• Resolve product, order, delivery, and payment-related issues

• Provide accurate information about products, policies, and services

• Escalate complex issues to relevant internal teams when required

• Maintain records of customer interactions and follow up when needed

• Ensure high customer satisfaction and positive experience

• Coordinate with logistics and operations teams for issue resolution

Requirements

• 1+ year of experience in customer support / customer service

• Strong verbal and written communication skills

• Ability to handle customer queries professionally and empathetically

• Basic understanding of CRM tools and support platforms

• Good problem-solving skills and attention to detail

• Comfortable working in a fast-paced environment

Why Join Us

• Opportunity to build and scale a category from the ground up

• High visibility and direct business impact

• Fast-growing, entrepreneurial sports commerce platform

Language Requirement:

• Proficiency in Hindi, English, and Telugu.