Front Office Executive (Hospital)

About Lux Hospitals Lux Hospitals is a growing healthcare organization committed to delivering high-quality, patient-centered care with strong clinical standards and efficient hospital operations.

Role Overview We are looking for a presentable, warm, and efficient Front Office Executive (Female) to be the first point of contact for our patients and visitors. The ideal candidate combines a welcoming personality with strong organizational skills to ensure smooth front desk operations in a busy hospital environment.

Key Responsibilities

• Welcome and attend to patients, attendants, and visitors in a courteous and professional manner
• Manage patient registration, OPD/IPD admissions, and appointment scheduling
• Handle front desk calls, direct patients to appropriate departments, and address general queries
• Coordinate with doctors, nursing staff, and support departments for smooth patient flow
• Assist with billing coordination, insurance documentation, and discharge formalities
• Maintain accurate patient records and data entry in the Hospital Management System (HMS)
• Manage patient queues and waiting areas to ensure minimal wait times and a comfortable experience
• Ensure the front office area is clean, organized, and presentable at all times
• Handle patient feedback and grievances with patience, escalating when necessary

Qualifications

• Any graduate — B.Com, BBA, B.Sc, or similar
• Prior experience in hospital front office, hospitality, or a customer-facing role preferred

Skills Required

• Pleasant personality with strong communication skills in Telugu and English (Hindi a plus)
• Good computer skills — MS Office, email, and hospital management software
• Ability to multitask and remain calm in a busy, fast-paced environment
• Patient, empathetic, and professional in handling diverse patients and situations
• Basic knowledge of billing and insurance processes is an advantage

Experience: 1–3 years in a front office, reception, or customer service role (hospital experience preferred)

Gender Preference: Female candidates only

Benefits:

• Health Insurance
• Provident Fund