Business Operations Manager

Global Business Operations Lead – Strategic Growth Hubs (SGH)

Global Business Operations Lead – Strategic Growth Hubs (SGH)

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:

Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

Core Responsibilities

• GCC Hubs Business Operations: Owner of the hub performance scorecards. (KPIs, SLAs,

• Metrics etc). Build dashboards and lead weekly/monthly business reviews with global and local stakeholders.

• Cross-functional program management- Lead complex, high-impact programs and initiatives in the hub that will lead to improved employee experience, better compliance and superior hub performance.

• Customer Visit/ Global Visit Excellence – Coordinating with various functions & ensuring world class experience for global and customer visits

• Process & efficiency: Identify gaps and bottlenecks and implement scalable solutions in hubs.

• Ensure effective communication and coordination between cross functional teams.

• Risk & compliance: Partner with legal, HR, compliance, security and IT to ensure adherence to

• local laws, data privacy, and company policies. Support audits and business continuity planning

Qualification & Skill Requirement

• Bachelor’s degree required. MBA or relevant operations/ project management certification is a plus

• 12+ years in business operations, program management, or consulting. 5+ years leading ops for a GCC/shared services/COE.

• Strong project management skills, with a track record of successfully managing business operations, project management and resource management, stakeholder engagement, and overall governance.

• Strong analytical skills - Excel/Sheets, familiarity with BI tools like Tableau/ Power BI.

• Familiarity with GCC models, India compliance, and working with US/EU stakeholders across time zones.

• Background in healthcare, pharmaceutical, clinical research organizations will be an advantage

• Leadership: You influence without authority, communicate crisply, and bias toward action.

• Comfortable with ambiguity and shifting priorities

Critical Skills

• Consultative, process excellence, business operations, strong communication and data orientation, critical thinking

• High levels of ownership and execution excellence.

• Good judgement

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Experience Level

Senior Level