Site Reliability Engineer - Observability Lead

Golden Signals Developer

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

We are seeking a strategic and results-oriented Site Reliability Engineer (Golden Signals Lead) to define and drive the observability roadmap across all platforms. This role is responsible for establishing a consistent and scalable approach to monitoring and alerting, leveraging golden signals to enhance system reliability and operational efficiency. The successful candidate will collaborate closely with the ZEIT SRE team, engineering leads, and India-based resources to build a unified observability strategy aligned with organizational goals.

Key Responsibilities: 

Observability Roadmap Development: 

• Define a unified vision for observability across all platforms, with golden signals as the foundation for monitoring and alerting. 

• Develop and maintain a comprehensive roadmap to improve observability, reduce tool redundancy, and standardize practices across platforms. 

• Establish and track key performance indicators (KPIs) to measure progress and ensure accountability for roadmap milestones. 

Collaboration and Alignment: 

• Partner with the ZEIT SRE team and engineering leads to break down silos and promote consistent observability practices. 

• Drive cross-platform collaboration to reduce operational inconsistencies and define a 'north star' approach for observability. 

• Facilitate knowledge sharing to ensure alignment on current and future observability initiatives. 

Monitoring and Alerting: 

• Standardize the implementation of golden signals across applications to improve system reliability and incident detection. 

• Optimize alerting tools and reduce redundant or ineffective monitoring interfaces ('panes of glass'). 

• Lead efforts to enhance observability while minimizing operational overhead for platform teams. 

• Maintain and enhance observability dashboards, delivering actionable insights into application health and performance. 

Operational Support and Improvement: 

• Identify and address gaps in existing observability practices, prioritizing long-term scalability and reliability. 

• Collaborate with India-based resources to execute observability build-outs efficiently and with high quality. 

• Reduce client, provider, and print facility-raised issues through proactive monitoring and early detection. 

Reporting and Continuous Improvement: 

• Measure and report on observability success metrics, including actionable alert volume and reduced issue escalations. 

• Continuously evaluate and refine observability strategies based on stakeholder feedback and evolving organizational needs. 

Qualifications: 

Educational Background: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 

Experience: 

• Minimum of 5 years of experience in Site Reliability Engineering, DevOps, or a related role with a strong focus on observability. 

• Demonstrated success in designing and implementing monitoring and alerting solutions across complex IT environments. 

Technical Skills: 

• Deep understanding of SRE principles and golden signals for system monitoring. 

• Proficiency with observability tools such as Prometheus, Grafana, Splunk, New Relic, or Datadog. 

• Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Advanced proficiency in scripting languages such as PowerShell. 

• Experience in front-end development using React.js. 

Soft Skills: 

• Strong leadership and collaboration abilities, with a proven ability to align diverse teams toward common goals. 

• Excellent analytical and problem-solving skills, with a proactive approach to identifying and resolving issues. 

• Clear and effective communication skills, capable of conveying technical concepts to stakeholders at all levels. 

Preferred Qualifications: 

• Experience with building observability roadmaps and scaling solutions in enterprise environments. 

• Certifications in cloud or DevOps-related disciplines (e.g., AWS Certified DevOps Engineer, Kubernetes Administrator). 

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.

Experience Level

Senior Level