Head of Customer Success Acceleration - Digital Advertising

Head of India, gTech Ads, Customer Success Acceleration

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 15 years of experience working in customer relationship development by working with digital media or digital marketing/advertising solutions.
  
• 8 years of experience leading, mentoring, and developing teams.
  

Preferred qualifications:

• Master's degree in marketing, technology, business, or equivalent practical experience.
• Experience collaborating with multiple stakeholders across organizational boundaries to influence across teams with similar objectives, aligning resources and direction.
  
• Experience with offline media, brand lift, marketing measurement and attribution techniques, and Google advertising products.
• Knowledge of media industry issues to advance Google's forward-looking strategies within the marketplace.
• Excellent written/verbal communication, business judgment, strategic and analytical skills, with experience using data to drive strategy and business action, and make presentations to executive audiences.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Partner with senior stakeholders to build and drive a holistic strategy and narrative for the organization.
• Lead a team of high performing digital marketing strategists who work collaboratively with mid-market sales teams to drive marketing objectives and account level excellence for customers.
• Drive active partnership with Sales leadership to align priorities, address customer needs and achieve business goals, leveraging CSA service strategy.
• Coach the team to support advertiser ROI and performance across lead gen, E-commerce, and multi-channel sectors, while driving professional growth through mentorship and structured career development planning.
• Partner cross-functionally with sales, marketing, product, and program management to drive Google’s ads go-to-market strategy for the mid-market segment.

Experience Level

Executive Level