Hospitality Manager

As a hospitality manager, your role will be pivotal in overseeing all aspects of our hospitality services, including guest relations, front desk operations and overall customer experience. You will lead a team of hospitality staff, providing guidance, training and support to ensure exceptional service delivery. As this is a team-oriented, customer-focused role in the service industry, we’re looking for candidates with strong leadership abilities, excellent communication skills and a passion for providing outstanding customer service.

If you are a detail-oriented professional with a knack for creating a welcoming and hospitable environment, we invite you to apply. We provide competitive compensation packages, comprehensive health & travel benefits and a positive work culture with opportunities for growth and development.

Objectives of this role

• Overseeing day-to-day operations of our hospitality establishment and ensuring the highest level of guest satisfaction and service standards.
• Managing and supervising staff, including recruitment, training and performance evaluation.
• Coordinating with various departments, such as the front desk, housekeeping and food and beverage, to ensure seamless operations.
• Developing and implementing policies, procedures and standards to enhance guest satisfaction, streamline operations and maintain compliance with industry regulations.
• Monitoring financial performance, managing budgets and identifying strategies to maximise revenue and profitability.
• Maintaining relationships with vendors, suppliers and partners to ensure quality products and services.
• Handling guest feedback and resolving complaints or issues promptly and satisfactorily.  

Your tasks

• Supervise and manage all aspects of the hospitality department, including front desk operations, reservations, guest services and housekeeping.
• Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations and providing ongoing training and development.
• Oversee guest relations, addressing inquiries, concerns and complaints in a timely and professional manner, aiming to exceed guest expectations.
• Collaborate with other departments, such as food and beverage, events and facilities, to ensure seamless coordination and delivery of services to guests.
• Coordinate reservations and optimise occupancy rates, maximising revenue and maintaining accurate booking records.
• Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends.
• Conduct regular inspections to ensure cleanliness, functionality and maintenance of guest rooms and common areas.
• Manage vendor relationships, negotiate contracts and ensure quality and cost-effective service delivery.
• Stay updated on industry trends, best practices and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences. 

Required skills and qualifications

• Bachelor’s degree in hospitality management, hotel administration or a related field.
• 5+ years of experience in hospitality management, particularly in upscale hotels, resorts or similar establishments.
• Knowledge of hospitality industry trends, best practices and regulations in India.
• Proficiency in hospitality management systems, reservation software, Microsoft Office suite and other relevant applications.
• A customer-centric mindset with a commitment to delivering outstanding customer service and a passion for creating memorable guest experiences.
• Strong leadership and organisational skills to manage a diverse team and ensure smooth operations.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with guests, staff and vendors.
• Ability to multitask, prioritise and work under pressure in a fast-paced environment.
• Multilingual with fluency in English, Hindi and other regional languages in India.