ServiceNow Intern - NextGen Service Management

Intern - NextGen Service Management ServiceNow

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

To be updated.. We are seeking a highly motivated and enthusiastic Intern to join our NextGen Service Management team, focusing on ServiceNow at Eli Lilly Services India Pvt Ltd. This role will involve supporting the development, maintenance, and enhancement of our ServiceNow platform, contributing to efficient IT service delivery. Job Responsibilities** * Assist in the configuration and customization of ServiceNow modules, including Incident, Problem, Change, and Service Catalog. * Support the development and testing of ServiceNow workflows, scripts, and integrations. * Participate in gathering requirements from internal stakeholders and translating them into technical specifications for ServiceNow solutions. * Collaborate with the NextGen Service Management team to troubleshoot and resolve ServiceNow-related issues. * Contribute to the creation and maintenance of documentation for ServiceNow processes, configurations, and user guides. * Assist in performing data analysis and reporting within the ServiceNow platform. * Learn and apply best practices for ServiceNow administration and development. * Participate in team meetings and contribute to project discussions. Job Qualifications** * Currently pursuing a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. * Basic understanding of IT Service Management (ITSM) concepts. * Basic understanding of BI Analytics * Familiarity with cloud-based platforms and enterprise software. * Strong analytical and problem-solving skills. * Excellent written and verbal communication skills. * Ability to work independently and as part of a team. * Eagerness to learn and adapt to new technologies. * Prior exposure or coursework related to ServiceNow is a plus.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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Experience Level

Entry Level