IT Support Specialist

IT Support Specialist, Associate

General information

Country India State Telangana City Hyderabad Job ID 47023 Department Information Technology

Description & Requirements

Role Overview:

We are seeking an experienced IT Support Specialist – Associate to provide high-quality end-user support, hardware troubleshooting, and application assistance across Windows, Linux, and macOS platforms. The ideal candidate will also manage AV operations, support hybrid workforce environments, and work closely with internal teams and vendors to ensure seamless IT service delivery.

Key Responsibilities: 

End-User & IT Support

• Provide Level 2/3 support for laptops (hardware diagnostics, replacements, vendor coordination).
• Troubleshoot and resolve issues across Windows 10/11, Linux (Ubuntu), and macOS.
• Support internal and SaaS-based applications, including email, VPNs, printers, and network connectivity.
• Utilize and manage IT ticketing systems to track incidents and service requests.
• Ensure timely resolution of issues within defined SLAs.
• Assist with user onboarding/offboarding and IT asset lifecycle (deployment, refresh, return).
• Maintain accurate documentation, SOPs, and troubleshooting playbooks.
• User Management - Work Station Visits for any physical connectivity or Issue diagnosis
• New Hire Setup - Monitor and other assets installation.

IT Hardware Asset Lifecycle Management, Audits and Compliance

• Manage the full lifecycle of IT hardware assets from request, procurement, deployment, refresh, return, and disposal.
• Ensure all assets are accurately recorded and maintained in the CMDB / Asset Management System.
• Track ownership, location, warranty, lifecycle status, and asset tags.
• Asset store management - Inventory Hygiene, OOW disposal, Keep track of laptop readiness and other assess 
• Manage spare inventory and 100% matching on Procurement Versus Allocation
• Conduct periodic physical and system‑based asset audits.
• Accuracy of CMDB and asset records
• PC Refresh activities are per policy

Audio-Visual (AV) Support

• Set up, operate, and troubleshoot AV equipment for meetings and events.
• Support audio systems, microphones, and video conferencing solutions.
• Ensure flawless AV execution for in-person and virtual events.

Collaboration & Vendor Management

• Work closely with IT Infrastructure, AV, Security, and Facilities teams on cross-functional tasks.
• Coordinate with third-party vendors for warranty claims and service fulfillment.
• Ensure hardware call logs are placed on time and ensure no impact to users BAU

Required Qualifications:

• Bachelor’s degree (B.Sc., B.Tech.) or diploma in Computer Science, Electronics, AV, or related fields
• 2–4 years of hands-on IT support experience across multi-OS environments.
• Proficient in troubleshooting Windows, macOS, and Linux (Ubuntu).
• Experience in laptop diagnostics, repairs, and handling warranties (Dell, HP).
• Familiar with Active Directory, remote support tools, and endpoint security practices.
• Excellent analytical, communication, and interpersonal skills.
• Customer-first mindset with strong problem-solving abilities.

Preferred Qualifications:

• Certifications: CompTIA A+/N+, Microsoft (MCSA/MCP), Apple ACSP, ITIL Foundation is Plus
• Experience supporting hybrid (remote + in-office) workforce environments.
• Familiarity with ITIL processes and asset management tools.
• Exposure to Windows Server, Office 365, Adobe, and general enterprise applications.

About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com


Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
Fraud Awareness
We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.
Fraud Privacy Policy
We value your privacy at Infor. You may access our privacy policy here.

Experience Level

Mid Level