Jewellery Customer Relationship Manager

Nandi Jewellers – Job DescriptionsCustomer Relationship Manager (CRM)Job TitleCustomer Relationship Manager (CRM)

LocationHabsiguda, Hyderabad

IndustryJewellery Retail

Experience RequiredMinimum 2+ Years

Job SummaryNandi Jewellers is looking for a dynamic and customer-focused Customer Relationship Manager (CRM) to enhance customer experience, improve customer retention, and manage customer engagement activities. The ideal candidate should possess strong communication, leadership, and relationship management skills.

• Key ResponsibilitiesLead and manage the CRE (Customer Relationship Executive) team
• Handle VIP and high-value customers professionally
• Improve walk-in to sales conversion ratio
• Maintain and manage customer database and follow-ups
• Handle customer complaints and ensure customer satisfaction
• Plan and execute customer engagement activities and campaigns
• Coordinate with showroom sales teams for customer support
• Build long-term customer relationships and loyalty
• Monitor customer feedback and suggest improvements
• RequirementsExperience in CRM / Customer Handling (Retail preferred)
• Jewellery retail experience is an added advantage
• Strong communication and leadership skills
• Ability to manage customer relationships effectively
• Good problem-solving and team management skills
• Professional appearance and positive attitude
• PreferredImmediate Joiners
• Candidates from Jewellery / Retail Background

ContactInterested candidates can share resumes to:

hr.nandijewellers@gmail.com

Floor ManagerJob TitleFloor Manager

LocationHabsiguda, Hyderabad

IndustryJewellery Retail

Experience Required3–5 Years

Job SummaryNandi Jewellers is looking for a proactive and customer-focused Floor Manager to lead showroom operations, deliver exceptional customer experiences, and drive sales performance through effective team management.

• Key ResponsibilitiesCustomer DelightEnsure every customer interaction reflects warmth, trust, and expertise
• Resolve escalations quickly and convert complaints into customer loyalty
• Floor & Sales ManagementOversee daily showroom operations and visual merchandising
• Monitor footfall, conversion ratios, and sales targets
• Ensure smooth coordination between sales and support teams
• Team LeadershipRecruit, train, coach, and motivate floor staff
• Conduct regular training on product knowledge, sales skills, and customer service standards
• Maintain discipline, grooming, and professional behavior across the floor team
• Reporting & KPIsTrack and report daily, weekly, and monthly performance metrics
• Maintain task sheets, CRM records, and operational reports accurately
• Inventory OversightCoordinate stock audits, stock transfers, and replenishment activities
• Ensure accurate tagging and secure handling of high-value jewellery items
• Continuous Improvement (Kaizen)Identify operational gaps and implement process improvements
• Participate in quarterly performance reviews and yearly business planning
• Communication & CollaborationPrepare presentations and reports for leadership reviews
• Coordinate with marketing, procurement, CRM, and accounts teams as required
• Core Requirements3–5 years of experience in retail floor management (Jewellery preferred)
• Strong people management and customer handling skills
• Customer-first mindset with leadership capabilities
• Comfortable using CRM tools, Excel, and PowerPoint
• Attention to detail and ability to work under pressure
• Collaborative, proactive, and results-driven approach
• PreferredJewellery retail experience preferred
• Immediate Joiners Preferred

ContactInterested candidates can share resumes to:

hr.nandijewellers@gmail.com

Sales Executive / Customer Delight RepresentativeJob TitleSales Executive / Customer Delight Representative

LocationHabsiguda, Hyderabad

IndustryJewellery Retail

Experience RequiredMinimum 2+ Years

Job SummaryNandi Jewellers is hiring enthusiastic and customer-oriented professionals who can provide excellent customer service and contribute to showroom sales growth. Candidates should possess strong communication skills and a passion for customer interaction.

• Key ResponsibilitiesWelcome and assist walk-in customers
• Support customers in jewellery selection
• Explain product details including gold, diamonds, silver, and collections
• Build customer relationships and ensure customer satisfaction
• Achieve sales targets and support showroom goals
• Maintain showroom display standards and discipline
• Coordinate with team members for smooth customer handling
• Maintain professionalism and positive customer experience
• RequirementsExperience in jewellery or retail sales preferred
• Good communication and customer handling skills
• Presentable and professional behavior
• Ability to understand customer requirements and suggest products
• Team-oriented mindset with sales focus
• PreferredFreshers with good communication can also apply
• Immediate Joiners Preferred

ContactInterested candidates can share resumes to:

hr.nandijewellers@gmail.com