Level 2 Support Engineer - Clinical Hardware and Imaging Systems
Sutherland Global Services Private Limited
Work from Office
Full Time
Min. 3 yearsJob Description
L2 Support Engineer
Company Description
Sutherland is seeking a seeking a L2 Support Engineer provides advanced troubleshooting for clinical hardware, imaging workflows, telemetry systems, and platform components. This role acts as the escalation point for L1 and ensures seamless handoff to L4 where required.
Job Description
• Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics.
• Troubleshoot workflow, imaging, and device-level issues beyond L1 scope.
• Validate network/firewall prerequisites, connectivity, and data flows.
• Perform diagnostics: log analysis, workflow validation, error tracebacks.
• Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents.
• Author/update SOPs, KB articles, and runbooks.
• Participate in RCA reviews and problem management.
Required Skills:
• Strong problem-solving and deep troubleshooting ability.
• Understanding of radiology workflows (PACS, DICOM preferred).
• Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk).
• Knowledge of cloud concepts (AWS/GCP basics).
• Strong escalation judgment and communication skills.
Qualifications
• 3–6 years in L2 support, NOC/SRE, platform support, or medical device support.
• Experience troubleshooting workflows, logs, device performance, and network issues.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Experience Level
Mid LevelJob role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / Telesales
Customer Support Executive
M/s Recruit Plus ConsultancyWork from OfficeFull TimeAny experience
Basic English
Customer Care Executive
EarlyjobsWork from OfficeFull TimeAny experienceBasic EnglishCustomer Care Executive Telugu Speaking
Zambient Info SystemsWork from OfficeFull TimeAny experienceBasic EnglishCustomer Care Executive
Corpone Staffing Solutions Private LimitedWork from OfficeFull TimeAny experienceBasic English
Customer Support Executive
Cavalry Info Private LimitedWork from OfficeFull TimeAny experienceBasic English
Customer Support Executive
Hextgen AI Medtech Private LimitedWork from OfficeFull TimeMin. 1 yearBasic EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 3 to 6 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Hyderabad at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Hyderabad . Through apna, you can find jobs in 64 cities across India. Join NOW!