MacOS Systems Engineer

MAC Engineer

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

We are seeking a detail-oriented and proactive MAC Engineer with at least 5 years of hands-on experience managing Apple environments using JAMF. The ideal candidate will support the deployment, configuration, security, and maintenance of macOS devices in a corporate environment. This role requires strong troubleshooting skills, familiarity with endpoint management with best practices, and the ability to work collaboratively with IT and cross-functional teams.

Key Responsibilities 

• Manage and support macOS devices across the organization using JAMF Pro. 

• Deploy, configure, and maintain macOS systems, applications, and security policies. 

• Create and manage configuration profiles, policies, and scripts within JAMF. 

• Support device enrollment (ABM), provisioning, and lifecycle management. 

• Troubleshoot macOS hardware, software, and networking issues. 

• Package and deploy applications for macOS environments. 

• Ensure compliance with organizational security standards and IT policies. 

• Monitor system health, patch compliance, and software updates. 

• Support identity and access integrations (e.g., Azure AD, Okta) 

• Assist in documentation of processes, configurations, and troubleshooting guides. 

• Collaborate with global IT teams to support enterprise initiatives. 

 

Required Qualifications 

• 3+ years of hands-on experience managing macOS environments. 

• 3+ years of experience administering JAMF Pro. 

• Strong knowledge of macOS architecture and troubleshooting. 

• Experience with Apple Business Manager (ABM) and Automated Device Enrollment. 

• Understanding macOS security best practices. 

• Knowledge of software packaging and deployment processes. 

• Familiarity with MDM concepts and endpoint management. 

• Strong problem-solving and communication skills. 

 

Preferred Qualifications 

• JAMF Certified Associate (JAMF 100) or higher certification. 

• Experience with SSO and identity providers (Okta, Azure AD, etc.). 

• Exposure ITIL processes and service management tools. 

• Experience working in a global enterprise environment. 

 

Key Competencies 

• Strong analytical and troubleshooting skills 

• Attention to detail 

• Effective communication skills 

• Ability to prioritize and manage multiple tasks 

• Team-oriented mindset 

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.

Experience Level

Mid Level