Information Systems Manager - Manufacturing Technology Support

Manager, Information Systems

Career Category

Information Systems

Job Description

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

The role is responsible for leading the Manufacturing Site Technology Sustainment team that provides “follow the sun” support to the technology capabilities deployed at the Manufacturing sites that positively impacts business outcomes.  This individual will be responsible for developing and leading a highly talented team that is built for delivering best in class operational support.  

The ideal candidate will have a proven track record of leadership in technology-driven environments for the Manufacturing Technology area and has a passion for fostering continuous improvement and service excellence in the biotechnology industry.  Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in end to end technology operations support in a highly regulated environment and a Scaled Agile practitioner, coupled with leadership and transformation experience. This role plays a critical role in maintaining manufacturing uptime, product quality, and regulatory compliance while driving operational excellence and continuous improvement.

Roles & Responsibilities:

• Maintain tactical relationships and strong communication with the site leadership team about IS services and service quality to ensure that all the stakeholders feel informed and engaged

• Lead and manage large, diverse teams within a matrixed organization. 

• Collaborate with geographically dispersed teams, including those in the US and other international locations. 

• Follow global standards and practices. 

• Foster a culture of collaboration, innovation, and continuous improvement. 

• Attract and recruit top talent as part of an extensive Technology organization to be hired within India. 

• Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership. 

• Responsible for managing, growing, and developing the Amgen Technology team in India, ensuring global ways of working are imbedded in the local organization

• Responsible to provide operational monitoring and support to MES, PI, ERP & small plant applications systems

• Responsible to provide oversight and monitor and restart failed batch jobs

• Responsible to provide timely resolution to address application issues raised by sites

• Responsible to implement bug fix / changes

• Responsible to perform scheduled Site Readiness Test (SRT) as required by sites

• Act as the MIM Lead to coordinate critical incident management and activation of key support & platform teams to recover the service at the sites

• Ensure communication of key performance metrics and analysis of unmet needs

• Participate in stakeholder and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery

• Facilitate best practice sharing, ensuring ongoing alignment with the Technology & Digital strategy

• Ensure alignment of Technology service plans across organization

• Provide education to new partners with regards to IT service offerings

• Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy

Basic Qualifications and Experience:

• Master’s degree with 4 - 6 years of experience in Business, Engineering, IT or related field OR

• Bachelor’s degree with 6 - 8 years of experience in Business, Engineering, IT or related field  OR

• Diploma with 10 - 12 years of experience in Business, Engineering, IT or related field

Functional Skills:

Must-Have Skills (Not more than 3 to 4):

• Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation 

• Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent. 

• Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment. 

• Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnerships.

• Experience in applying technology best practice methodologies: Scaled Agile (SAFe), ITIL, etc.

• Have strong business acumen. Can demonstrate deep understanding of industry, therapy and product

Good-to-Have Skills:

• Experience in a leadership role within a pharmaceutical or technology organization

• Extensive experience in the software development lifecycle. 

• Experience using and adoption of Scaled Agile Framework (SAFe) 

• Strong analytic/critical-thinking and decision-making abilities.  

• Ability to work effectively in a fast-paced, dynamic environment.

• Established business partnerships and IS governance practices involving senior business stakeholders

• Broad working knowledge of key IS domains and layers

Professional Certifications (please mention if the certification is preferred or mandatory for the role):

• ITIL (preferred)

• Scaled Agile Framework (SAFe) for Teams

Soft Skills:

• Excellent leadership and team management skills. 

• Strong transformation and change management experience. 

• Exceptional collaboration and communication skills. 

• High degree of initiative and self-motivation. 

• Ability to manage multiple priorities successfully. 

• Team-oriented with a focus on achieving team goals. 

• Strong presentation and public speaking skills.

• Excellent analytical and troubleshooting skills

• Strong verbal and written communication skills

• Ability to work effectively with global, virtual teams

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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Experience Level

Mid Level