Senior Workplace Technology Engineer
Ernst & Young LLP ( EY India )
Work from Office
Full Time
Min. 8 yearsJob Description
Manager - Tech Consulting - NAT - CNS - TC - Technology Strategy & Transformation - Hyderabad
Requisition Id: 1673152
Role: Platform Engineer
Experience:8+ Years
Location: Hyderabad
Mode:Hybrid
Role Summary
EY is seeking a Senior Workplace Technology Engineer to support and optimize enterprise end-user and collaboration platforms. The role focuses on Tier 2+ operations, incident leadership, and continuous improvement across Microsoft workplace technologies in a large, complex enterprise environment.
Key Responsibilities
- Provide Tier 2+ support for workplace and end-user technologies.
- Lead major incident management, root cause analysis (RCA), and preventive actions.
- Support and enhance Microsoft 365, Teams, Windows, and Intune environments.
- Ensure endpoint compliance, security, and patch/driver lifecycle management.
- Perform advanced troubleshooting using logs, diagnostics, and analytics.
- Partner with global teams to improve service stability, performance, and user experience.
- Drive automation and standardization to improve operational efficiency.
Must Have – Required Qualifications
- 8+ years of experience in end-user / workplace IT operations (Tier 2 or higher).
- Strong hands-on expertise with Microsoft 365, Microsoft Teams, Windows Client, and Intune.
- Experience with compliance, patching, and driver lifecycle management.
- Proficiency in PowerShell, log analysis, and troubleshooting tools (KQL, diagnostics, meeting quality analytics).
- Solid understanding of network fundamentals impacting real-time communications (jitter, packet loss, QoS).
- Proven experience managing complex incidents and RCA in enterprise environments.
Nice to Have – Preferred
- Experience with Teams Rooms, SIP/SBC, or advanced UC troubleshooting.
- Exposure to Log Analytics, Endpoint Analytics, or Power BI.
- Experience with automation (Intune Remediations, Azure Automation, APIs).
- ITIL Foundation or Microsoft certifications (Endpoint Administrator, Teams Engineer).
Experience Level
Mid LevelJob role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / Telesales
Customer Care Executive
Digitide Solutions LimitedWork from OfficeFull TimeFreshers only
Basic EnglishCustomer Care Executive
Globiva Services Private LimitedWork from OfficeFull TimeMin. 6 monthsGood (Intermediate / Advanced) EnglishCustomer Care Executive
Digitide Solutions LimitedWork from OfficeFull TimeFreshers onlyBasic EnglishCustomer Care Executive
Digitide Solutions LimitedWork from OfficeFull TimeFreshers onlyBasic EnglishCustomer Care Executive
Digitide Solutions LimitedWork from OfficeFull TimeFreshers onlyBasic EnglishStudent Counsellor Cum Front Desk Executive
Career Bridge IT Services and Overseas EducationWork from OfficeFull TimeMin. 1 yearGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 8 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Hyderabad at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Hyderabad . Through apna, you can find jobs in 64 cities across India. Join NOW!