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Senior Workplace Technology Engineer

Ernst & Young LLP ( EY India )

Senior Workplace Technology Engineer

Ernst & Young LLP ( EY India )

Hyderabad

Not disclosed

Work from Office

Full Time

Min. 8 years

Job Description

Manager - Tech Consulting - NAT - CNS - TC - Technology Strategy & Transformation - Hyderabad

Requisition Id: 1673152

Role: Platform Engineer

Experience:8+ Years
Location: Hyderabad

Mode:Hybrid

Role Summary

EY is seeking a Senior Workplace Technology Engineer to support and optimize enterprise end-user and collaboration platforms. The role focuses on Tier 2+ operations, incident leadership, and continuous improvement across Microsoft workplace technologies in a large, complex enterprise environment.

Key Responsibilities

Provide Tier 2+ support for workplace and end-user technologies.
Lead major incident management, root cause analysis (RCA), and preventive actions.
Support and enhance Microsoft 365, Teams, Windows, and Intune environments.
Ensure endpoint compliance, security, and patch/driver lifecycle management.
Perform advanced troubleshooting using logs, diagnostics, and analytics.
Partner with global teams to improve service stability, performance, and user experience.
Drive automation and standardization to improve operational efficiency.

Must Have – Required Qualifications

8+ years of experience in end-user / workplace IT operations (Tier 2 or higher).
Strong hands-on expertise with Microsoft 365, Microsoft Teams, Windows Client, and Intune.
Experience with compliance, patching, and driver lifecycle management.
Proficiency in PowerShell, log analysis, and troubleshooting tools (KQL, diagnostics, meeting quality analytics).
Solid understanding of network fundamentals impacting real-time communications (jitter, packet loss, QoS).
Proven experience managing complex incidents and RCA in enterprise environments.

Nice to Have – Preferred

Experience with Teams Rooms, SIP/SBC, or advanced UC troubleshooting.
Exposure to Log Analytics, Endpoint Analytics, or Power BI.
Experience with automation (Intune Remediations, Azure Automation, APIs).
ITIL Foundation or Microsoft certifications (Endpoint Administrator, Teams Engineer).