Technical Operations Associate

Member Technical

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Required Qualifications & Skills

• 3+ years of experience with Managed File Transfer (MFT) solutions.
• Hands-on operational experience with:
  • IBM Sterling File Gateway (SFG)
  • Sterling B2B Integrator (B2Bi)
  • IBM Connect:Direct
  • Sterling Secure Proxy (SSP)
  • Sterling External Authentication Server (SEAS)
  • Sterling Control Center
  • AXWAY MFT
• Ability to troubleshoot and analyze B2Bi business processes and transmission workflows.
• Experience supporting 24x7 mission-critical applications.
• Strong working knowledge of UNIX/Linux and Windows operating systems.
• Understanding of file transfer security concepts such as certificates, encryption, authentication, and ciphers.
• Ability to analyze logs, identify root causes, and implement temporary fixes or workarounds.
• Experience collaborating with L3 teams for root cause analysis and permanent resolution.
• Good communication skills with the ability to interact with clients, vendors, and internal stakeholders.
• Strong organizational skills and ability to manage multiple incidents simultaneously.

Preferred (Nice to Have)

• Experience with AWS-hosted MFT environments.
• Exposure to ITSM tools such as ITSM or Remedy.
• Experience building or maintaining operational dashboards (Control Center, Datadog, Splunk, etc.).

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Experience Level

Mid Level