Operations Manager

PrivePlex is a premium private theater and celebrations space offering unique, theme-based experiences for birthdays, proposals, anniversaries, and special occasions. We are looking for a Guest Relations Executive who can deliver exceptional customer experiences and ensure smooth event execution.

Key Responsibilities:

• Handle customer requirements to ensure a smooth experience during their event
• Guide clients in selecting and customizing celebration packages
• Coordinate with internal teams to ensure seamless event execution
• Manage bookings, schedules, and customer requirements
• Upsell add-ons such as decor, cakes, bouquets, and special arrangements
• Ensure a high-quality, memorable experience for every customer
• Handle customer feedback and resolve issues professionally

Requirements:

• Good communication skills (English & Telugu preferred)
• Friendly, presentable, and customer-focused attitude
• Ability to handle multiple customers and manage time efficiently
• Basic sales and upselling skills are a plus
• Prior experience in hospitality, customer service, or sales is preferred
• If you are interested in photography/videography and would like to experiment with your creative skills, you will be preferred

What We’re Looking For:

• Energetic and positive personality
• Passion for creating memorable customer experiences
• Strong interpersonal skills
• Willingness to learn and grow with the company

NOTE:

This role involves interacting with premium clients for special celebrations, so professionalism and presentation are key.