Application Support Engineer

Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : Microsoft Azure Databricks
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or SaaS applications to meet evolving business requirements. This includes adapting application features, managing software releases, and ensuring the overall stability and performance of the systems. The role requires working with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with team members and stakeholders is essential to address challenges and optimize application functionality throughout the day.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and implement application enhancements.
- Monitor application performance and troubleshoot issues to maintain system reliability.
- Document configuration changes and maintain knowledge bases for future reference.
- Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Azure Databricks.
- Experience with cloud-based data processing and analytics platforms.
- Familiarity with APIs and integration techniques for packaged applications.
- Ability to work with low-code or no-code platforms to customize solutions.
- Strong problem-solving skills to address application-related challenges.
- Understanding of software release management and version control processes.

Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Azure Databricks.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.