Principal Consultant - IT Operations Management (ITOM) Specialist with ServiceNow Expertise

Ready to build the future with AI?  

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of Principal Consultant - ITOM SME- ServiceNow

Looking for an experienced ITOM SME with strong ServiceNow skills and hands-on expertise in CMDB. The ideal candidate will have a deep understanding of CMDB architecture and health, along with a strong willingness to learn and enhance skills in ITOM Discovery and Service Mapping.

Responsibilities
•    Help design and improve ServiceNow ITOM solutions so they meet both business needs and internal standards.
•    Manage and maintain the accuracy and organization of data within the ServiceNow CMDB.
•    Work closely with different teams to ensure the CMDB is well governed and kept up to date.
•    Support or take the lead on initiatives related to Discovery, Service Mapping, and other ITOM areas.
•    Identify and resolve issues related to the ITOM platform and connected processes.
•    Contribute to overall platform improvements and help develop best practices and documentation.
•    Strong JavaScript skills and experience working with the ServiceNow platform.
•    Practical experience using the ServiceNow CMDB, including understanding how information is organized and maintained.
•    Interest and willingness to learn ITOM Discovery and Service Mapping.
•    Hands on experience with ITOM Discovery.

Qualifications we seek in you!
Minimum qualifications / Skills
Bachelor's Degree is required. Preferably in Computer Science, Information Systems, or related field 
Preferred qualifications / Skills
•    ServiceNow CSA / CIS-Discovery / CIS-CMDB certifications (preferred but not required).
•    Knowledge of ITIL processes and ITSM foundations.
•    Experience working in large enterprise environments.
Why join Genpact?  
•    Lead AI-first transformation – Build and scale AI solutions that redefine industries  
•    Make an impact – Drive change for global enterprises and solve business challenges that matter  
•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  
•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  
•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   
Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.