Principal Consultant and Manager - Generative AI Engineer (Google Cloud Platform)

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Principal Consultant-Manager, GenAI Engineer (Cloud: GCP)
In this role, The Data Scientist will apply advanced analytics, machine learning, GenAI and statistical modeling to generate actionable insights and solve complex business problems. The role involves data collection, cleaning, exploratory analysis, feature engineering, model development, and integration of AI/ML solutions into dashboards and applications. The Data Scientist collaborates with cross-functional teams to ensure models are aligned with business objectives, reproducible, and scalable.
Responsibilities
We are seeking an experienced AI Engineer to lead the technical re-architecture of our flagship conversational agent, "My Epic Assistant." This is a strategic initiative to migrate our agent from Google's Dialogflow CX to the new, code-first Agent Development Kit (ADK). You will be at the forefront of designing and building a scalable, next-generation multi-agent system on Google Cloud, establishing best practices for MLOps, testing, and future development.
What You'll Do
·    Discovery & Analysis: Dive deep into our existing Dialogflow CX agent, analyzing its ~30 flows and playbooks to document business logic, API integrations, and conversational paths.
·    Architect & Plan: Design the new multi-agent architecture using the Agent Development Kit (ADK). You will define the structure for the central orchestrator, reusable agentic tools, and a comprehensive migration roadmap.
·    Build & Develop: Lead the hands-on development in Python, transforming the current playbooks into modular, robust, and independently testable ADK tools.
·    Implement MLOps: Establish the foundation for our conversational AI development lifecycle, including CI/CD pipelines, automated testing frameworks, and robust observability (logging and monitoring).
Minimum Qualifications
·    Strong proficiency in Python and its AI/ML ecosystem.
·    Proven experience designing and implementing modular, scalable software solutions, ideally with AI/ML components.
·    Hands-on experience building and deploying AI/ML pipelines on Google Cloud Platform (GCP).
·    Experience with cloud deployments, CI/CD practices, and integrating RESTful APIs.
·    A strong software engineering foundation with knowledge of automated testing and monitoring frameworks.

Preferred Qualifications
·    Direct experience with Google Dialogflow (CX).
·    Hands-on experience with Google's Agent Development Kit (ADK) or similar agentic frameworks (e.g., LangChain, LangGraph, LlamaIndex).
·    Experience in developing or contributing to multi-agent systems.
·    Familiarity with Google Cloud's operations suite (Cloud Logging, Monitoring, Tracing).
Why join Genpact? 
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
Make an impact – Drive change for global enterprises and solve business challenges that matter 
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training