Printing Support Engineer

Printing Support Engineer II - Hyderabad-Hybrid

Printing Support Engineer II - Hyderabad-Hybrid

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:

Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

About Us: We are a dynamic, rapidly evolving Tier 3 engineering team dedicated to modern printing, endpoint management and zero trust methodologies. Our commitment is to create a secure and efficient digital environment leveraging platform-agnostic, cloud-based technologies. Our approach allows us to provide versatile and adaptable solutions to a variety of systems and environments.

We thrive on solving complex problems in a fast-paced setting, viewing every challenge as an opportunity for growth. If you share our passion for problem-solving and commitment to security and efficiency, you may be a good fit for our team.

Role Description:

The global print engineer is responsible for the installation, configuration, and maintenance of printing equipment and software across all Syneos locations around the world. We are instrumental in the transition from traditional on premise local printing to modern, cloud-managed print solutions

• Engineer would be responsible for troubleshooting and resolve printer connectivity issues, perform regular maintenance checks, manage inventory, assist users with queries, and provide technical support
• Collaboration with IT and Site Facility teams, training staff, analyzing printer performance and implementing security measures are also part of their responsibilities
• We are adept at determining the feasibility of new requirements and their compatibility with current systems.
• We take the lead in analyzing and resolving production issues not resolved by Tier 1 or Tier 2 support related to printers.
• We develop, facilitate, and maintain product support materials including run books, technical diagrams, and knowledge bases. Our team makes recommendations for improving the software lifecycle process (deployment, updates, removal) and completes process improvement activities.
• Must maintain compliance with company policies, coordinate with vendors for repair and maintenance services, monitor printer usage, generate reports, and act as a liaison between users and technical teams.

Qualifications

About You:

· You have a solid foundation with 5 years of relevant professional work experience in a large-scale environment supporting >100+ enterprise multiple functional printers.

· Hold a BA/BS Degree in Computer Science or a related discipline with engineering and operational support in a global organization.

· Demonstrated experience supporting managed printer services supporting HP; Xerox; Canon; Konica, Ricoh etc. spanning globally across multiple sites

· You have demonstrated the ability to work independently in a hybrid environment. If this sounds like you, we would love to hear from you!

· Worked in IT engineering or operations support organization to develop & deliver high quality solutions to customers.

· Strong problem-solving skills and ability to innovate in solution design.

You will stand out if you can showcase the following:

· Exposure and familiarity with using any industry leading print management solutions such as Y Soft, PrinterLogic or any industry leading printer management solution.

· Functional experience in the healthcare domain and clinical applications.

· Excellent communication and collaboration skills.

What We Offer:

· Competitive salary and benefits package.

· Opportunities for professional growth and development.

· A supportive and collaborative team culture

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Experience Level

Mid Level