Product Solutions Engineer

Product Solutions Engineer, SA360, gTech Ads Customer Experience

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 3 years of experience troubleshooting technical issues for internal or external partners and customers.
• Experience in system design or reading code (e.g., Java, C++, Python).

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• 5 years of experience with data analysis and SQL/MySQL.
• 5 years of experience in a customer-facing role.
• Experience using Google Ads or other online advertising solutions and the media/tech landscape.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.

About the job

As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and/or product partnerships.

You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects and resources.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Help to build and maintain relationships with key stakeholders in customer and partner organizations to deliver or manage quality technical solutions and services.
• Verify the functionality of a developer product feature and provide feedback to product/engineering teams that result in improvements to the developer experience.
• Create product requirement documents (PRDs) to record product specifications, validate PRDs to ensure customer/partner and internal needs are met, with limited guidance.
• Help improve existing or create solutions (e.g., recommendations, tutorials, blog articles, sample code) and ensure documentation of repeatable solutions with minimal guidance.
• Help write solution code in collaboration with internal or external developers, users, partners, clients, stakeholders.

Experience Level

Mid Level