Receptionist Cum Telecaller

Role OverviewWe are seeking a highly organized and patient-focused Front Desk Executive to serve as the first point of contact for patients. This role combines front office management, telecommunication handling, appointment coordination, and post-surgical patient follow-up, ensuring a seamless and professional patient experience.

• Key Responsibilities

1. Front Desk & Patient InteractionGreet and register patients in a professional and courteous manner

• Manage patient check-in and check-out workflows
• Maintain accurate patient records and documentation
• Coordinate with optometrists, doctors, and OT staff for smooth patient flow

2. Appointment & Scheduling ManagementSchedule, reschedule, and optimize appointments efficiently

• Minimize waiting time through structured slot management
• Track missed appointments and proactively reschedule

3. Telecalling & CommunicationHandle incoming and outgoing calls professionally

• Respond to patient queries regarding consultations, procedures, and follow-ups
• Maintain call logs and ensure timely responses

4. Missed Appointment TrackingIdentify no-shows daily and initiate follow-up calls

• Reschedule appointments and document reasons for missed visits
• Ensure continuity of care through proactive engagement

5. Surgical Patient CoordinationMaintain a database of surgical patients

• Conduct pre-operative reminders and instructions (fasting, medications, arrival time)
• Perform post-operative follow-ups:
• Check on patient recovery and compliance
• Reinforce medication and visit schedules
• Escalate concerns to clinical team when required

6. Administrative & Billing SupportAssist with billing, receipts, and basic financial transactions

• Maintain daily reports (appointments, calls, follow-ups)
• Ensure front desk area is organized and professional at all times
• Required Skills & QualificationsGraduate (preferred), healthcare background is a plus
• 1–3 years experience in clinic / hospital front desk or patient coordination
• Strong communication skills (English, Telugu and Hindi is must)
• Good telephone etiquette and interpersonal skills
• Basic computer proficiency (EMR, Excel, billing software)

Key Attributes (

High level of empathy and patient sensitivity

• Strong organizational and multitasking ability
• Proactive follow-up mindset (does not wait to be told)
• Professional appearance and demeanor
• Preferred ExperiencePrior experience in ophthalmology / specialty clinic
• Experience handling surgical patients or care coordination

Why Join UsOpportunity to work in a high-quality, specialty eye care setup

• Exposure to advanced ophthalmic procedures

Structured, growth-oriented clinical environment