Receptionist / Front Office Executive

We are looking for a professional and customer-focused Front Desk Manager to oversee the daily operations of our hotel reception. The candidate should ensure excellent guest service, smooth check-in/check-out processes, staff coordination, and efficient handling of reservations and guest queries.

Key Responsibilities

• Manage daily front office operations and supervise front desk staff
• Welcome guests and ensure a pleasant guest experience
• Handle check-in and check-out procedures efficiently
• Manage room reservations, bookings, and cancellations
• Respond to guest complaints and resolve issues professionally
• Coordinate with housekeeping and other departments for smooth operations
• Monitor room availability and occupancy status
• Ensure proper billing, payments, and cash handling
• Train and guide reception staff on hotel standards and customer service
• Maintain records, reports, and guest databases accurately
• Ensure front desk area is clean, organized, and presentable
• Handle phone calls, emails, and guest inquiries promptly

Requirements

• Bachelor’s degree or relevant hospitality qualification preferred
• Previous experience in hotel front office or hospitality management
• Strong communication and leadership skills
• Good knowledge of hotel management software and booking systems
• Ability to handle guests professionally and solve problems quickly
• Basic computer knowledge (MS Office, billing systems, email handling)
• Flexibility to work shifts, weekends, and holidays

Skills Required

• Customer service excellence
• Team management
• Communication and interpersonal skills
• Problem-solving ability
• Time management and multitasking
• Professional appearance and attitude

Salary & Benefits

• Competitive salary based on experience
• Food and accommodation (if applicable)
• Incentives and growth opportunities
• Friendly and professional work environment