Customer Service Representative

Representative, Customer Service

Job Description:

Role Title: Representative, Customer Service, Level 4

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company 
delivering one of the industry’s most complete digitally enabled product suites. Our experience, 
expertise and scale encompass a broad spectrum of industries including digital, health and 
wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to 
Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All 
by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by 
AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among 
Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and 
programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities for all to take up leadership roles.

ORGANIZATIONAL OVERVIEW: The Retail Card team provides customer service to U.S credit card holders on multiple queries e.g. Pay by Phone, Charges & Fees, Disputes, Name & Address changes, Promotions etc. for several clients e.g. PayPal, Amazon, Google, Shop HQ, J.Crew etc.

Role Summary/Purpose: To answer calls and to respond to general customer's inquiries,concerns and complaints. Arrange for services requested by the customer. Project a professional Company image through a phone interaction

Key Responsibilities:

• Service calls from Customers based out of US 
• Solve queries and concerns on the call 
• Arrange for Services required by the Customers 
• Provide Customer with Product and Services information 
• Follow up on Customers inquires and resolve 
• Recognize, document and alert the Supervisor of trends in Customers calls 
• Recommend Process Improvements 

Qualifications/Requirements:

• Freshers / Experienced External Candidates can be considered 
• Minimum 10+2 (intermediate)
• Should have Customer Centric Attitude. 
• Excellent English Language Communication Skills. 
• Working Knowledge of Computers. 
• Professional Phone etiquettes and ability to work with teams. 
• Should be willing to work in rotational night shifts. 
• Should be Open to Change

Work Timings: Rotational night shifts

FOR INTERNAL APPLICANTS:

Understand the criteria or mandatory skills required for the role before applying
Inform your manager and HRM before applying for any role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (First Formal/Final Formal, PIP)

L4 to L5 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.

Desired Characteristics:

Grade/Level: 04

Job Family Group:

Customer Service Operations

Experience Level

Entry Level