Sales Incentive Specialist

Sales Incentive Specialist

Sales Incentive Specialist:

We are seeking a detail oriented and analytical professional to join our Sales Compensation Case Operations team as a Commissions Case Analyst. This role is critical in ensuring accurate, timely, and well governed resolution of sales compensation cases, while helping improve the overall experience for sales representatives.

This position is designed for someone who enjoys deep investigation and problem solving, and who is motivated to move beyond one off case resolution to identifying patterns, root causes, and opportunities for improvement. While the primary focus is case execution, this role plays an important part in surfacing insights that help reduce repeat issues and operational noise over time.

You will work closely with Case Operations leadership and cross functional partners to support consistent outcomes and continuous improvement.

About the Role:

You will primarily work within Salesforce, Varicent, and related systems to:

• Research and resolve commissions cases accurately and within defined SLAs.
• Investigate sales transactions, compensation calculations, and system outputs to determine root cause.
• Clearly document findings, actions taken, and resolution outcomes in Salesforce.
• Apply compensation policies and rules consistently while escalating exceptions appropriately.
• Identify patterns or recurring issues across multiple cases and flag potential systemic problems.
• Partner with Operations leads to improve case accuracy, consistency, and predictability.
• Support monthly, quarterly, and year end activity periods by maintaining high quality under volume.
• Resolve sales compensation cases using Salesforce, Varicent, and supporting systems, ensuring accuracy and timeliness.
• Perform detailed research into sales data, crediting, calculations, and adjustments to determine correct outcomes.
• Apply established compensation rules and policies consistently across cases.
• Document cases thoroughly to support auditability, transparency, and future reference.
• Identify repeat case drivers and contribute to root cause analysis efforts.
• Escalate complex or high risk issues with clear context and recommended next steps.
• Support process improvements by providing feedback on case trends, gaps, or inefficiencies.

About You:

• 1–3 years of experience in sales compensation, operations, finance operations, or case management.
• Experience working with Salesforce case management and/or Varicent (or similar ICM systems such as Callidus or Xactly).
• Strong analytical and investigative skills with attention to detail.
• Ability to identify patterns and trends across multiple cases, not just resolve individual issues.
• Comfortable working with data and navigating complex systems.
• Clear written communication skills, especially for documenting findings and resolutions.
• Ability to manage volume, meet deadlines, and maintain quality during peak periods.

#LI-BD1

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.