SAP Commissions AMS Support Consultant

SAP Commision

 

 

SAP Commissions (Callidus Cloud)

 

Job Title: SAP Commissions (Callidus) AMS Consultant

 

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

 

Role Overview

Responsible for the ongoing support, maintenance, and optimization of SAP Commissions (formerly CallidusCloud) in an AMS environment. The role ensures system stability, accurate commission calculations, and timely resolution of business issues.

 

Key Responsibilities

1. Application Support & Maintenance

• Provide L2/L3 support for SAP Commissions system

• Monitor daily/weekly commission runs and resolve failures

• Troubleshoot calculation errors, data issues, and performance problems

• Handle incident, service request, and problem tickets within SLAs

2. Configuration & Enhancements

• Maintain and update:

◦ Compensation plans

◦ Crediting rules

◦ Incentive calculations

◦ Quotas and rate tables

• Implement minor enhancements and change requests

• Support new plan rollouts or modifications

3. Data Management

• Validate and process inbound data (sales transactions, HR data, etc.)

• Perform data uploads, adjustments, and corrections

• Ensure data accuracy for commission calculations

4. Business Support

• Work closely with Sales Ops / Finance teams

• Investigate payout discrepancies and explain calculations

• Provide audit support and reporting insights

5. Performance & Optimization

• Identify and fix performance bottlenecks in pipelines and calculations

• Optimize batch jobs and rule execution

6. Documentation & Compliance

• Maintain functional and technical documentation

• Ensure audit readiness and compliance with compensation policies

 

Required Skills

Technical Skills

• Strong experience in SAP Commissions / CallidusCloud

• Knowledge of:

◦ Incentive rules and pipelines

◦ Compensation plan modeling

◦ Calculation engine

• SQL knowledge (for data validation and troubleshooting)

• Familiarity with integrations (ETL tools, APIs)

Functional Skills

• Understanding of Sales Compensation / Incentive Management processes

• Exposure to Finance/Sales Operations workflows

• Analytical problem-solving skills

 

Experience Requirements

• 3–8+ years in SAP Commissions / Incentive Management

• Experience in AMS support model (ticketing, SLAs, ITIL processes)

• Prior experience in production support is highly preferred

 

Nice to Have

• SAP Commissions certification

• Experience with SAP CPI / Integration tools

• Exposure to reporting tools (Tableau, Power BI)

 

Typical AMS KPIs

• SLA adherence (incident resolution time)

• System availability

• Accuracy of commission runs

• Reduction in recurring issues

• Customer satisfaction (CSAT)

 

Work Environment

• Ticket-driven support (ServiceNow, Jira, etc.)

• Collaboration with global teams

• May require on-call support during commission cycles 

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Experience Level

Mid Level