School Transportation Manager

NVS Travel Solutions is a 19 year old firm that provides mobility services pan India. In 2023, NVS has scaled to an owned fleet size of 900+ vehicles and also has its own in-house tech team, which has been building software solutions for the transport industry for the last 5 years, making the future of this firm bright and greener.

Job Description:

This is a role for an experienced student transport operations manager with a deep understanding of the Student transport business and a large network of suppliers. Someone who is not only unafraid to be hands-on and work from the field but is also tech savvy to operate the latest transport management software from his desk.

Responsibilities:

Key Responsibility Areas (KRAs): 

• Ensuring Student Transport Service’s delivery quality, standards & processes.
• Ensuring the right staff are hired at all levels with neither any disruption to service delivery nor compromises on set salary & spare utilisation budgets.
• Ensure all vehicles are in good condition, compliant and the required maintenance activities are efficiently managed.
• Customer Retention and account expansion - KAM
• Service pricing & P&L of Large accounts.

Key Performance Indicators (KPIs):

• Total revenue and Profitability
• SLA & process adherence 
• Performance on regular QC/ audits
• NPS surveys

Job Role:

• Interact and engage with client-side stakeholders to understand expectations
• Collect feedback
• Build relationships
• Grow the transaction volume
• Strengthen ground teams (from scratch if required) by being hands-on with sourcing and recruiting activities
• Design, build and operate MIS for the operations. This might include both quantitative and qualitative data not limited to the above-mentioned KPIs
• Regular data tracking and audits of regulatory compliance
• Supplier performance and other KPIs
• Manage the entire end-to-end life cycle of all Student transport service requirements
• Developing and implementing transportation policies and procedures
• Analysing transportation data to identify areas for improvement
• Resolving transportation-related issues and complaints
• Staying up-to-date on industry trends and regulations
• Network with peers and generate new business opportunities

Pre-Requisites:

• 3+ yrs of experience working with schools to manage school bus service in Hyderabad.
• Network of supervisors and drivers in Hyderabad.
• Confident in routing and route planning for all areas of Hyderabad.
• Familiar with maintenance and driver team management.
• An extreme ownership attitude with an ability to inspire his/her team, and lead by example.

Why join this role?

The STS service we provide is of a premium cadre and we serve top clients. Work with us to bring more quality control and processes to bring enhancement to the student transport industry and take our business to the next level. Success in this role would make you next in line for the branch head position. We offer transparency, best-in-class software, and regular facetime with the CEO to help you succeed.