Senior Software Engineer - Global CRM

Senior Associate Software Engineer

Career Category

Information Systems

Job Description

Role Name: Software Engineer

Job Posting Title: Software Engineer Global CRM

Workday Job Profile: Software Engineer/Senior Associate IS Analyst

Department Name: Technology

Role GCF: 4

ABOUT AMGEN WORLDWIDE

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

You’ve earned your degree & have built up experience. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

ABOUT AMGEN INDIA

Amgen India is located in HITEC City, a suburb of Hyderabad, occupying six floors of the RMZ Spire Tower 110. The city of Hyderabad, located in the state of Telangana, well known for its world-class talent across medicine, life sciences and data sciences and the rapidly advancing field of artificial intelligence (AI). The site can accommodate up to 3,000 people and is operational since Q4 2024. Amgen India will initially build and accelerate new technology solutions and digital capabilities at scale that will enhance efficiency across the enterprise The site will offer roles that strengthen key areas of Amgen’s business, including AI, data science, life science and other additional global capabilities over time.

ABOUT THE ROLE

Role Description:

The Software Engineer is responsible for designing, developing, and maintaining software applications and solutions that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, designers, and other engineers to create high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime.

You will be part of a team specifically focussing on Global CRM capabilities. Amgen is using fully integrated and best in class technologies, having Salesforce.com as core architecture & relying on business capabilities enablers such as Veeva CRM, Veeva Vault, Salesforce Marketing Cloud.

Roles & Responsibilities:

• Design, develop, and implement applications and modules
• Take ownership of Development/configuration of user stories
• Possesses strong rapid prototyping skills and can quickly translate concepts into working code
• Contribute to both front-end and back-end development using Veeva CRM/Salesforce
• Create and maintain documentation on software design and configuration
• Identify and resolve technical challenges effectively
• Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software design and configuration
• Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software
• Identify and resolve software bugs issues
• Work on integrating with other systems and platforms to ensure seamless data flow and functionality
• Provide ongoing support and maintenance for applications, ensuring that they operate smoothly and efficiently
• Use Continuous Integration and Continuous Deployment as part of the Devops practices and maintain CI/CD Pipelines
• Maintain high standards of code quality, implementing code reviews, and ensuring comprehensive test coverage

Basic Qualifications and Experience:

• Master’s OR Bachelor's degree with 5- 9 years of experience in Computer Science, IT or related
• Proficient in programming languages Visual Force, Apex, SQL, Java
• Strong expertise in software design principles, and system integration Experience with Devops Tool set (Jira, Git, Jenkins, Copado)
• Proven experience (05 years) as Software Engineer, leading the design and development of software solutions.

• Functional Skills:

Must-Have Skills

• Proficiency of Veeva CRM development
• Proficiency in Salesforce development
• Proficiency of software development methodologies, including Agile and Scrum
• Proficiency with version control systems like Git & Release management tools like Copado

Good-to-Have Skills:

• Experience with test automation
• Work closely with product team, business team, and other stakeholders

• Certifications related to Veeva CRM, Salesforce, Copado, Safe are advantageous

Soft Skills:

• Excellent analytical and troubleshooting skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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Experience Level

Mid Level